Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Brugger

Bethlehem,PA

Summary

Dynamic Food Service Supervisor at Advantage Solutions with a proven track record in staff leadership and food safety compliance. Enhanced service quality through effective training and customer feedback processes, while maintaining high sanitation standards. Skilled in kitchen staff coordination and committed to fostering a positive work environment.

Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Professional educator with comprehensive experience in fostering reading skills and literacy. Adept at implementing tailored instructional strategies to meet diverse student needs and drive academic success. Strong focus on collaborative teamwork and adaptability to ensure consistent, impactful results. Key skills include curriculum development, classroom management, and student assessment. Recognized for strong communication abilities and supportive, results-driven approach.

Overview

51
51
years of professional experience

Work History

Food Service Supervisor

Advantage Solutions
04.2019 - 09.2024
  • Assisted in maintaining food safety standards and sanitation protocols.
  • Coordinated daily food service operations to ensure efficient workflow.
  • Supported staff training on equipment usage and safety practices.
  • Monitored inventory levels to assist in ordering supplies as needed.
  • Implemented customer feedback processes to enhance service quality.
  • Observed food preparation techniques to learn best practices for efficiency.
  • Maintained cleanliness of work areas to uphold health regulations.

Sales Associate

Bon-Ton
11.2014 - 08.2018
  • Cultivated strong customer relationships, enhancing overall shopping experience.
  • Assisted in inventory management, ensuring stock levels met demand.
  • Trained new staff on sales techniques and product knowledge.
  • Resolved customer inquiries promptly, maintaining high satisfaction rates.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Reading Teacher

Wilson Area School District
09.1973 - 06.2016
  • Developed and implemented engaging lesson plans to enhance literacy skills in diverse student populations.
  • Assessed student progress through various evaluation tools, tailoring instruction to meet individual learning needs.
  • Collaborated with colleagues to align curriculum standards and improve overall educational outcomes within the school community.
  • Mentored new teachers, providing guidance on effective teaching strategies and classroom management techniques.
  • Leveraged technology resources to facilitate interactive learning experiences and promote student engagement in reading activities.
  • Analyzed data trends to identify areas for improvement, driving strategic decisions in curriculum development and instructional practices.
  • Created positive and engaging environment in classroom that encouraged literacy skills.
  • Boosted student fluency rates by utilizing effective instructional strategies during small group instruction.
  • Initiated parent engagement programs to foster a supportive reading environment at home, enhancing student success rates.

Banking Customer Service Representative

National Penn Bank
06.1992 - 09.2010
  • Delivered exceptional customer service by addressing inquiries and resolving account issues efficiently.
  • Processed account transactions accurately while ensuring compliance with banking regulations.
  • Assisted customers in navigating online banking tools, enhancing user experience and satisfaction.
  • Educated clients on financial products, promoting tailored solutions to meet individual needs.
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.

Education

Master of Arts - Education -Reading Specialist

Lehigh University
Bethlehem, PA
08-1976

Skills

  • Customer service
  • Teamwork and collaboration
  • Listening skills
  • Outgoing personality
  • Reliable and punctual
  • Exceptional customer service
  • Guest relations
  • Retail store operations
  • Point of sale operation
  • Retail merchandising expertise
  • Teller experience
  • Developing customer relationships
  • Verbal and written communication
  • Reading instruction
  • Tutoring skills
  • Student remediation
  • Group and individual instruction

Timeline

Food Service Supervisor

Advantage Solutions
04.2019 - 09.2024

Sales Associate

Bon-Ton
11.2014 - 08.2018

Banking Customer Service Representative

National Penn Bank
06.1992 - 09.2010

Reading Teacher

Wilson Area School District
09.1973 - 06.2016

Master of Arts - Education -Reading Specialist

Lehigh University
Barbara Brugger