Barbara Kamedula
Bristol,PA
Summary
With a proven track record at Bernard N Rothman DDS PA, I excel in patient care coordination and HIPAA compliance, enhancing patient satisfaction and safety. My expertise in streamlining communication and fostering strong relationships has significantly benefited clinic operations. Skilled in both critical thinking and patient relations, I consistently achieve high standards of care.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Bernard N Rothman DDS PA
04.1998 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Surgical Dental Assistant
Bernard N Rothman DDS PA
02.1994 - 04.1998
- Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
- Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
- Ensured optimal patient safety through vigilant monitoring during surgeries and timely assistance to the surgeon.
- Demonstrated proficiency in utilizing advanced dental technology during surgical procedures for increased accuracy and effectiveness.
- Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
- Promoted a positive clinic environment with exceptional customer service skills when interacting with patients and families.
- Delivered compassionate post-operative care, addressing concerns promptly and offering support throughout the healing process.
- Improved surgical efficiency with timely sterilization and organization of dental instruments.
- Reduced surgery downtime by maintaining a well-organized inventory of supplies and materials required for procedures.
- Enhanced patient comfort by providing attentive pre-operative care and preparation.
- Facilitated sterile environment, preparing operating rooms for surgery, which contributed to lower infection rates.
- Streamlined patient flow by efficiently coordinating between consultation, surgery, and recovery rooms.
- Reduced patient anxiety by providing detailed explanations of procedures and answering questions, enhancing overall satisfaction.
- Supported patient assessments by taking and developing dental X-rays, contributing to accurate diagnoses.
- Monitored patient comfort and safety during dental procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Education
Associate of Science - Surgical Assistant
American Institute
Philadelphia Pa05-1994
Skills
Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Patient relations
- Patient care
- Scheduling
- Patient registration
- Filing and recordkeeping
- Office administration
- Relationship building
- New hire training
- Claims processing
- Administrative supervision
- Medical instrument sterilization
- Multitasking
- Registration and scheduling
- Insurance verifying
- Claims handling and coverage verification
- Schedule coordination
- Insurance authorizations
Accomplishments
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Developed improved tracking and assessment system to increase patient care standards.
- Supervised team of 10-12 staff members.
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- HIPAA Compliance Certification – Various Providers.
- Blood Bourne Pathogens Certification
- Anesthesia Assistant Certification - OMS
Timeline
Patient Care Coordinator
Bernard N Rothman DDS PA
04.1998 - Current
Surgical Dental Assistant
Bernard N Rothman DDS PA
02.1994 - 04.1998
Associate of Science - Surgical Assistant
American Institute
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