BARBARA MCGONIGAL
Springfield
Summary
Dedicated and highly organized individual with considerable experience in providing administrative and clerical support to medical staff. Skilled in managing patient records, scheduling appointments, and providing excellent customer service. Proven record of accurately collecting patient payments and billing information.
Overview
17
17
years of professional experience
Work History
MEDICAL RECEPTIONIST
Premier Orthopedics and Sports Medicine
07.2024 - Current
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Updated patient records, medical histories, and contact information for traceability.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Organized and filed patient medical records.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Scanned documents into the electronic health record system securely.
- Provided excellent customer service to all patients, staff members, and visitors.
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
- Scheduled patients for exams and screenings.
- Reviewed patient charts prior to appointment day for accuracy of information.
- Balanced and posted payments to accounts and verified patient eligibility for services.
- Utilized effective problem solving skills to resolve any conflicts that may arise.
- Kept track of supplies inventory ensuring adequate stock levels at all times.
- Managed calendar of events and schedules, coordinating appointments for staff members.
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
- Received and route messages and documents, such as laboratory results, to appropriate staff.
- Completed insurance or other claim forms.
MEDICAL RECEPTIONIST
Prospect Medical Holdings Inc
10.2017 - 06.2024
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Updated patient records, medical histories, and contact information for traceability.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Organized and filed patient medical records.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Scanned documents into the electronic health record system securely.
- Provided excellent customer service to all patients, staff members, and visitors.
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
- Scheduled patients for exams and screenings.
- Reviewed patient charts prior to appointment day for accuracy of information.
- Balanced and posted payments to accounts and verified patient eligibility for services.
- Utilized effective problem solving skills to resolve any conflicts that may arise.
- Kept track of supplies inventory ensuring adequate stock levels at all times.
- Managed calendar of events and schedules, coordinating appointments for staff members.
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
- Received and route messages and documents, such as laboratory results, to appropriate staff.
- Completed insurance or other claim forms.
MEDICAL RECEPTIONIST
Prime Health Medical
09.2008 - 10.2017
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Updated patient records, medical histories, and contact information for traceability.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Ensured compliance with organizational policies and procedures related to patient care.
- Assisted with medical billing and coding.
- Processed incoming and outgoing correspondence in accordance with established procedures.
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
- Transmitted correspondence and medical records by mail, e-mail and fax.
- Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies.
- Submit prior authorization for viscosupplementation injections and follow up with the appropriate specialty pharmacies.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Processed payment transactions for cash, checks, and credit and debit cards.
Education
HIGH SCHOOL DIPLOMA -
Cardinal O'Hara
Springfield, PA06.1990
Skills
- Attention to Detail
- Telephone Etiquette
- HIPAA Compliance
- Patient Registration
- Documentation
- Appointment Management
- Front Desk Operations
- Insurance Verification
- Medical Office Procedures
Timeline
MEDICAL RECEPTIONIST
Premier Orthopedics and Sports Medicine
07.2024 - Current
MEDICAL RECEPTIONIST
Prospect Medical Holdings Inc
10.2017 - 06.2024
MEDICAL RECEPTIONIST
Prime Health Medical
09.2008 - 10.2017
HIGH SCHOOL DIPLOMA -
Cardinal O'Hara