BARBARA MURPHY
Easton
Summary
Experienced Office Management and Administration Professional. Highly skilled in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
29
29
years of professional experience
Work History
Veterinary Receptionist/Intake
Cummings/Limerick Veterinary Hospital
08.2016 - 04.2024
- Maintained client relationships with professionalism and enthusiasm to provide an all inclusive environment.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean and appealing hospital.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the practice manager.
Owner/Administrator
Valley Personal Care, Inc.
01.1995 - 01.2016
- Established foundational processes for business operations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Worked with marketing teams to create print and radio advertisements to bring in new customers.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
Education
High School Diploma -
Parkland High School
Orefield, PA06.1989
Skills
- Administrative Leadership
- Organizational Management
- Managing Public Relations
- Special Event Projects
- Documentation and Recordkeeping
- Attention to Detail
- Coordinate Schedules
- Credential Verification
- Client Observations
Timeline
Veterinary Receptionist/Intake
Cummings/Limerick Veterinary Hospital
08.2016 - 04.2024
Owner/Administrator
Valley Personal Care, Inc.
01.1995 - 01.2016
High School Diploma -
Parkland High School
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