Barbara Taylor
Carnegie
Summary
Adept at enhancing financial accuracy and customer satisfaction, I leveraged my expertise in data entry and dispute resolution at Cronin Enterprises and Lowe's. My proactive approach resulted in significantly improved billing processes and a positive shopping environment, showcasing my ability to manage high-volume tasks while maintaining exceptional service standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Billing Clerk
Cronin Enterprises
08.2024 - 02.2025
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Monitored outstanding invoices and performed collections duties.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
- Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
Head Cashier
Lowe's
04.2016 - 08.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Education
High School Diploma - General Studies
Morgantown High School
Morgantown, WV05.1997
Skills
- Data entry
- Data entry proficiency
- Invoice processing
- Customer service
- QuickBooks proficiency
- Dispute resolution
- Billing and invoicing
Certification
I am a notary
Timeline
Billing Clerk
Cronin Enterprises
08.2024 - 02.2025
Head Cashier
Lowe's
04.2016 - 08.2024
High School Diploma - General Studies
Morgantown High School
Similar Profiles
Cade McNallyCade McNally
Intern at Cronin ControlsIntern at Cronin Controls
Donna WatsonDonna Watson
Parts Manager at Cronin Ford NorthParts Manager at Cronin Ford North
Shereene JonasShereene Jonas
Personal Care Assistant at Shelia Cronin/ Brendan MaharPersonal Care Assistant at Shelia Cronin/ Brendan Mahar