Basma John
Philadelphia
Summary
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
17
17
years of professional experience
Work History
Supervisor
City Of Philadelphia City Commissioner's Office
05.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Enrollment Specialist
IDEMIA
06.2019 - 04.2022
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- As a trusted agent I have to check and verify identity documents, protect sensitive information and process customers for fingerprinting and other services.
- Improved data accuracy, meticulously maintaining and updating applicant records.
- Met with customers to provide information about available products and policies.
Customer Service Representative
Macys Department Store
03.2008 - 09.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Marketing Executive
News America Marketing
02.2010 - 12.2015
- Audit stores for ads.
- Put news ads for upcoming sales and products in the market or stores.
- Meet managers for upcoming more selling products and their stocking.
- Data entry for the products available, missing or needed.
- Audit for sales signs and products.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
Education
Bachelor's - Business and administration
Bay Path College
Philadelphia, PA03.2025
High school diploma - General Science
Community College of Philadelphia
Philadelphia, PA03.2010
Associate - Hospitality management
Community college
Philadelphia, PA01.2010
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Professional References
- Miss Jackie, Manager at Macy's, (215) 872-8512
- Anida Parluko, Case worker in DOH (215)-510-2143
- Anika Lantern, Manager IDEMIA (615)-961-0589
Languages
Urdu
Full Professional
Timeline
Supervisor
City Of Philadelphia City Commissioner's Office
05.2022 - Current
Enrollment Specialist
IDEMIA
06.2019 - 04.2022
Marketing Executive
News America Marketing
02.2010 - 12.2015
Customer Service Representative
Macys Department Store
03.2008 - 09.2016
High school diploma - General Science
Community College of Philadelphia
Associate - Hospitality management
Community college
Bachelor's - Business and administration
Bay Path College
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