Bazhena Yovik
Aston,PA
Summary
Dynamic bilingual professional with a proven track record of delivering exceptional customer service and consultative sales solutions. Expertise in cultivating loyal customer relationships that drive recurring revenue, complemented by a strong ability to implement effective policies that enhance store performance. Over 10 years of progressive experience demonstrate a commitment to excellence and a results-oriented approach in fast-paced environments. Passionate about leveraging skills to contribute to organizational success and foster long-term client engagement.
Overview
11
11
years of professional experience
Work History
Branch Banker Sr
PNC Bank
09.2025 - Current
- Develop customized financial solutions for small to mid-sized businesses, enhancing client satisfaction and retention.
- Cultivate relationships with clients through regular communication, ensuring alignment with their evolving business needs.
- Provide guidance on risk management strategies, helping clients mitigate potential financial challenges.
- Mentor bankers in best practices for client engagement and financial product offerings, fostering team growth.
- Deliver exceptional customer service by addressing inquiries and resolving issues promptly.
- Process various banking transactions, ensuring accuracy and compliance with policies.
- Develop strong relationships with clients to understand financial needs and recommend appropriate products.
Branch Banker
PNC Bank
12.2021 - 09.2025
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
- Managed branch operations for seamless transactions and excellent customer experiences.
- Strengthened client relationships, offering financial advice to meet individual needs.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Applied selling techniques to open, develop and close sales and create product interest by actively cross-selling products and services to pursue customers
- Evaluated client financial positions and identify most appropriate banking products
Operations Manager
David’s Bridal
03.2018 - 12.2021
- Developed and implemented high-quality work environment as measured through customer satisfaction ratings
- Recruited and trained employees, working to establish key internal functions and outline scope of CSR position for day-to-day duties
- Managed purchasing, sales, marketing and customer account operations efficiently
Assistant Retail Manager
Island Gypsy
02.2015 - 10.2019
- Trained and developed new associates on POS system and key sales tactics
- Managed employees to perform specific duties to best meet store needs
- Built high value relationships with customers to increase repeat business
- Responsible for cash drawer counts and bank deposits
Education
Bachelor of Arts -
Minsk State Linguistic University
Minsk, Belarus, Belarus05.2011
Skills
- Customer Relationship Management
- Teller experience
- Inventory Control procedures
- Product promotions
- Loss Prevention
- Merchandising Expertise
- Sales
- Financial product sales
- Cash handling and management
- Bank services
Languages
Russian
Native or Bilingual
Timeline
Branch Banker Sr
PNC Bank
09.2025 - Current
Branch Banker
PNC Bank
12.2021 - 09.2025
Operations Manager
David’s Bridal
03.2018 - 12.2021
Assistant Retail Manager
Island Gypsy
02.2015 - 10.2019
Bachelor of Arts -
Minsk State Linguistic University