Becky Haberkern
Athens
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
12
12
years of professional experience
Work History
Store Manager
Kohl's
Vestal
09.2021 - Current
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Performed regular price checks to ensure competitive pricing.
- Ensured compliance with safety regulations and company policies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate records of employee performance reviews.
- Established customer service standards and monitored staff compliance.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Trained and mentored associates to teach daily tasks and procedures.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Assistant Manager
Kohl's
Horseheads
03.2013 - 09.2021
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management on developing strategic plans for achieving business goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Bachelor of Arts - Psychology
SUNY At Binghamton
Binghamton, NYSkills
- Financial analysis
- Inventory management
- Customer service
- Visual merchandising
- Employee training
- Performance evaluation
- Team building
- Sales forecasting
- Conflict resolution
- Operational budgeting
- Communication
- Customer service management
- Teamwork
- Training and mentoring
- Recruitment
- Risk management
- Strategic thinker
- Forecasting
Timeline
Store Manager
Kohl's
09.2021 - Current
Assistant Manager
Kohl's
03.2013 - 09.2021
Bachelor of Arts - Psychology
SUNY At Binghamton