Rebecca Hlavach
Pittsburgh,PA
Summary
Dynamic and results-driven senior operations manager with over 20 years of experience enhancing performance across healthcare, hospitality, and highly regulated service sectors. Proven track record in building cohesive teams, optimizing operational processes, and elevating customer satisfaction while ensuring full regulatory compliance. Expertise in cross-functional leadership, budgeting, KPI analysis, successful project management and execution driving consistent measurable outcomes. Adept at cultivating strong client partnerships and retention strategies that contribute to the success of complex and highly regulated multi-site organizations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER NUTRITION AND DINING SERVICES
CURA HOSPITALITY, LUTHERAN SENIOR LIFE- PASSAVANT, NEWHAVEN COURT, AND BENBROOK PLACE COMMUNITIES
Zelienople
01.2022 - Current
- Managed comprehensive daily operations across three campuses, effectively overseeing a $6.2 million budget and guiding a diverse team of 75 staff, including 14 direct reports.
- Expanded staffing levels by 62% during national labor shortage to enhance operational capacity.
- Achieved 29 deficiency-free surveys across multiple regulatory agencies (DOH, Department of Ag, HHS).
- Formulated and launched a 5-year strategic plan for dining services to enhance operational efficiency and service quality.
- Increased revenue growth by 16% year over year (FY24-25)
- Directed strategic budget management initiatives to achieve 2.28% growth over three years, ensuring stability amid inflationary challenges.
- Drove year-over-year financial improvement with >1% budget surplus.
- Managed CAPEX project planning and execution, including dining space remodels.
- Introduced and scaled an innovative “Dining Dollar” program improving financial controls and resident satisfaction.
- Created and launched comprehensive "Server Olympics" training initiative to enhance team performance across the organization.
- Acted as district and company "Champion" for Procurement, Workforce Management, Safety, and Waste Reduction roles at various times, supporting internal audits and performance metrics.
- Served as organization Peer Mentor; developed direct report team members resulting in two internal promotions.
ASSISTANT DIRECTOR OF NUTRITION AND DINING SERVICES
CURA HOSPITALITY, LUTHERAN SENIOR LIFE- PASSAVANT
Zelienople
01.2019 - 01.2022
- Achieved two deficiency-free ratings from the PA Department of Health (DOH) survey. Deficiency free ratings from PA Dept of Agriculture and PA Department of Health & Human Services (HHS).
- Recruit, train, evaluate, develop a top-performing team of 35, and mentor 5 hourly supervisors, and 5 salaried managers.
- Improved operations and client retention by enhancing processes and boosting team performance. Customer Satisfaction improvement +18% Year Over Year.
- Assisted opening Food and Nutrition Services department at Butler Advance Care Center with a deficiency free DOH survey.
- Assist in development and oversight of $3M budget for multi-site upscale continuing care retirement community (CCRC), personal care, and rehabilitation facilities with 500+ independent living, personal care, and skilled nursing facility residents, and 45 staff.
- Oversaw freezer failure repairs and executed a post-mortem style project review with client.
- QAPI Core Team Member.
- ACHIEVEMENT HIGHLIGHTS CONT.
CHEF MANAGER/PRODUCTION ASSISTANT
ALADDIN/ CURA HOSPITALITY, ALLEGHENY COUNTY KANE REGIONAL- GLEN HAZEL; ROSS
Pittsburgh
01.2017 - 01.2019
- Achieved two deficiency-free ratings from the PA Department of Health (DOH) survey.
- Assisted in managing $750,000 departmental budget.
- Grew profitability by 178% by improving client relationships and quality measures with clients, staff, and residents; Identified multiple key revenue opportunities.
- Repaired client relationship.
- Wrote ServSafe requirement policy for cooks and supervisors in 4 county run long term care hospitals; Created client job competencies for 3 staff levels.
- Streamlined retail experience.
- Implemented & oversaw significant pest remediation plan.
- Created & overseeing 3 year strategic plan for equipment overhaul.
- Implemented composting program for kitchen and retail space w/ AgriCycle & Allegheny Green.
- Oversaw daily kitchen operations, ensuring adherence to food safety standards and quality control measures.
- Managed inventory levels, optimizing supply chain processes to reduce waste and lower costs.
- Implemented new cooking techniques, improving efficiency and presentation in dish preparation.
Chef & Owner
Sweet Peaches
01.2012 - 01.2016
- Managed Marketing & Sales from $0 to $585,000 Gross Sales in 2 years
- Planning & Execution
- Coordination & all functions of a high-volume cafe & full service catering company.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Developed unique seasonal menus incorporating local ingredients to enhance customer dining experiences.
- Supervised kitchen staff, ensuring adherence to safety and quality standards during food preparation.
- Developed and executed seasonal menus highlighting local ingredients.
Front of House, Assistant, Server, Host, Bar Back, Opener/Closer
Legume PM Front of House, Union Pig & Chicken AM Dining Room
Pittsburgh
01.2010 - 01.2013
Director of Catering & Prepared Foods
Right by Nature, LLC- Pittsburgh, PA
Pittsburgh, PA
01.2008 - 01.2011
- Started catering program
- Oversaw 10 in store tasting events as fundraisers
- Managed 6 departments & 24 staff members
Account Executive
SBC Advertising- Columbus, OH
Columbus, OH
01.2007 - 01.2008
- Responsible for local account of national franchise company
- Developed ad buys & strategy for 18-month cycle
- Managed $1.3 million dollar ad budget
- Worked w/ franchises, agency staff, local talent & local media vendors
- Ran meetings & took minutes & votes
- Led campaign strategy sessions to align with client objectives and market trends.
- Analyzed market data to identify opportunities for client account expansion.
Franchise Development Assistant
Subway Development of Pittsburgh
Pittsburgh
01.2002 - 01.2007
- Oversaw construction and opening of more than 55 new restaurants over 5 years
- Expert in commercial leasing award- doctors associates, inc.
- Hosted & implemented internal trainings; Built custom management manual package
- Operations seminars; Hosted dial in webinars weekly; Created monthly newsletter for over 100 franchisee group staff
- Developed training materials for new hires, promoting effective onboarding and knowledge transfer processes.
- Led initiatives to improve operational workflows, resulting in increased efficiency across multiple projects.
- Completed projects in alignment with target deadlines and financial objectives.
Education
QAPI CERTIFIED PERSON (QCP)
AAPACN
CDM, CFPP
UNIVERSITY OF FLORIDA
01-2021
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BALDWIN HIGH SCHOOL
01-1999
Skills
- Software: Power BI, Office 365, NetMenu/cBOARD, Dayforce, Paycom, iSCIMS, Intacct, ADP Payroll, FullCount POS, Quickbooks, Mealtracker, Kronos, Slack
- Supply chain management
- Change implementation
- Project Management
- Budget allocation
- Problem resolution
- Operations management
- Effective Team leader
- Training and development
- Customer relationship management
- Verbal and written communication
- P&L management
- Process & Performance Improvement
- Strategic planning
Websites
Certification
- 7/2024- 7/2027 Certified ServSafe Instructor & Registered ServSafe Examination Proctor Certification #7204853
- 10/2023- 10/2027 AllerTrain Certified Certification #406970
Interests
Paddleboarding, Bouldering, Mountain Biking, Hiking, Camping, Spin, Yoga
Timeline
GENERAL MANAGER NUTRITION AND DINING SERVICES
CURA HOSPITALITY, LUTHERAN SENIOR LIFE- PASSAVANT, NEWHAVEN COURT, AND BENBROOK PLACE COMMUNITIES
01.2022 - Current
ASSISTANT DIRECTOR OF NUTRITION AND DINING SERVICES
CURA HOSPITALITY, LUTHERAN SENIOR LIFE- PASSAVANT
01.2019 - 01.2022
CHEF MANAGER/PRODUCTION ASSISTANT
ALADDIN/ CURA HOSPITALITY, ALLEGHENY COUNTY KANE REGIONAL- GLEN HAZEL; ROSS
01.2017 - 01.2019
Chef & Owner
Sweet Peaches
01.2012 - 01.2016
Front of House, Assistant, Server, Host, Bar Back, Opener/Closer
Legume PM Front of House, Union Pig & Chicken AM Dining Room
01.2010 - 01.2013
Director of Catering & Prepared Foods
Right by Nature, LLC- Pittsburgh, PA
01.2008 - 01.2011
Account Executive
SBC Advertising- Columbus, OH
01.2007 - 01.2008
Franchise Development Assistant
Subway Development of Pittsburgh
01.2002 - 01.2007
CDM, CFPP
UNIVERSITY OF FLORIDA
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BALDWIN HIGH SCHOOL
QAPI CERTIFIED PERSON (QCP)
AAPACN