Bella Llaguno
Carlisle
Summary
Skilled in event planning and social media marketing, I love to enhance brand visibility and foster community engagement. I create memorable experiences with people while ensuring operational efficiency for all age groups by multitasking, using clear communication skills and problem-solving. I'm a dynamic professional with a proven track record, excelling in customer service and data management to ensure I can deliver outstanding results in whatever venture I may choose.
Overview
6
6
years of professional experience
Work History
Outpatient Registrar
UPMC Pinnacle
06.2023 - Current
- Assisted patients with registration procedures, ensuring accurate data entry and compliance with privacy regulations.
- Collected and verified patient information to streamline appointment scheduling and check-in processes.
- Maintained organized patient records in electronic health record systems for efficient access by medical staff.
- Ensured accurate insurance verification and billing, contributing to a reduction in billing errors.
Public Relations and Event Manager
Central PA Swing Dance Club
01.2022 - Current
- Organize logistics for events, ensuring seamless execution and participant satisfaction as well as attend each event to make sure everything runs smoothly.
- Develop and maintain relationships with vendors to optimize service delivery and cost efficiency.
- Coordinate instructors, photographers, and musicians for events and promptly delivered payments for each of them.
- Create and manage promotional content across social media and print platforms, using graphic design and video to showcase events, instructors, and community.
- Construct engaging campaigns that inspire followers to connect with and join the dance club.
Show Runner
The Enchanted Teapot
03.2021 - Current
- Emcee and run events for children's entertainment.
- Make sure performer's are ready to entertain children for several hours at a time, issuing breaks for each performer and maintain their schedule while making sure they don't break character.
- Take photos throughout each event for promotional shots to be used for social media posts and other adverts later.
- Ensure that the children don't get too rowdy with the performers and maintain the schedule with timely activities for the kids.
- Promote the business by tending a vendor stand with children's accessories, speak about our upcoming events to parents, and hand out business cards.
Choreographer
Big Spring High School
11.2024 - Current
- Design and implement choreography for diverse performances, enhancing artistic expression and audience engagement.
- Collaborate with production teams to align movement with music and stage design, ensuring seamless integration.
- Mentor young dancers and non-dancers, providing guidance on technique and performance delivery to elevate overall group skill level.
- Conduct auditions and selected talent based on skill level, potential, and suitability for specific productions.
- Coordinate with costume designers to ensure that wardrobe choices complemented choreography while maintaining functionality on stage.
- Create a fun and safe environment for students to develop their dancing ability while maintaining structured schedules for performance dates.
Server
Chili's Restaurant
05.2021 - 05.2023
- Provided exceptional customer service in a high-volume dining environment, working quickly and efficiently to get orders out to customers in a timely manor.
- Trained new servers on menu knowledge, kitchen etiquette and service standards.
- Resolved customer complaints swiftly, enhancing guest satisfaction.
- Maintained cleanliness and organization of dining area during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Giant Food Stores
10.2019 - 06.2021
- Processed customer transactions efficiently, ensuring accurate handling of cash and electronic payments.
- Maintained organized checkout area, enhancing overall shopping experience for customers.
- Delivered exceptional customer service, fostering strong relationships and enhancing client satisfaction.
- Stocked shelves and cleaned work area when downtime was available.
- Gathered, bagged and delivered online orders with Giant Direct.
- Served hot bar to customers, refilled bar with fresh food and washed dishes in the deli and bakery section of the store.
Education
No Degree - General Studies
Harrisburg Area Community College
Harrisburg, PA06-2024
High School Diploma -
Big Spring High School
Newville, PA06-2021
Skills
- Social Media Management
- Event Marketing and Promotion
- Company Branding
- Event Planning and Coordination
- Content Creation and Graphic Design
- Customer Service and Client Relations
- Multitasking in High-Volume Environments
- Problem Solving and Conflict Resolution
- Public Speaking and Emceeing
- Creative Direction
- Safe Space Advocacy
- Youth Mentorship
Languages
English
Native or Bilingual
Interests
- I love all different genres of music and finding new artists or bands to get into, as well as performing jazz
- Swing dancing (ie Lindy Hop, Balboa, Collegiate Shag, etc)
- Reading classic novels
Timeline
Choreographer
Big Spring High School
11.2024 - Current
Outpatient Registrar
UPMC Pinnacle
06.2023 - Current
Public Relations and Event Manager
Central PA Swing Dance Club
01.2022 - Current
Server
Chili's Restaurant
05.2021 - 05.2023
Show Runner
The Enchanted Teapot
03.2021 - Current
Cashier
Giant Food Stores
10.2019 - 06.2021
No Degree - General Studies
Harrisburg Area Community College
High School Diploma -
Big Spring High School