Benjamin Fritz
Mercersburg
Summary
Dynamic management analyst with expertise in business process improvement and client relationship management at the USDA. Proven track record in enhancing mail distribution efficiency and fostering strong partnerships with postal service providers. Adept at policy analysis and implementing effective solutions to elevate operational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Management Analyst
United States Department of Agriculture, USDA
08.2022 - Current
- Serves as the USDA APHIS Mail Manager, responsible for monitoring, analyzing, and recommending cost effective improvements to APHIS’s Mail Distribution Management Program. Administrator of the UPSCampus Ship for APHIS and AMS worldwide.
- Develops strong working relationships with postal service providers, ensuring smooth collaboration and communication.
Logistics Assistant
Executive Office of the President
07.2020 - 08.2022
- Possessed expert knowledge of the overall operation, mission, and programs in order to provide administrative and logistics support on a continuous basis.
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Noted for expert skills in applying basic data gathering methods such as standard interviewing techniques to collect data relating to administrative processes.
Supervisor, Customer Services
United States Postal Service, USPS
09.2018 - 07.2020
- Postal supervisor in the Georgetown Main Post Office, overseeing the daily operation of 68 city carrier routes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Supervisor, Customer Services
United States Postal Service, USPS
04.2018 - 08.2018
- Postal supervisor in the Charleston Main Post Office, overseeing the daily operation of 60 city carrier routes.
- Provided oral and written guidance to all postal clerks and carriers involved, including pertinent USPS procedures, policy and policy changes.
Education
No Degree - General Studies
Hagerstown Community College
Hagerstown, MDSkills
- Client relationship management
- Policy analysis
- Business process improvement
- Expert in USPS and UPS shipping/logistic operations
Certification
- Six Sigma Yellow Belt Certification 07/2018
Timeline
Management Analyst
United States Department of Agriculture, USDA
08.2022 - Current
Logistics Assistant
Executive Office of the President
07.2020 - 08.2022
Supervisor, Customer Services
United States Postal Service, USPS
09.2018 - 07.2020
Supervisor, Customer Services
United States Postal Service, USPS
04.2018 - 08.2018
No Degree - General Studies
Hagerstown Community College
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