BENJAMIN KLEIN
Freedom
Summary
Dynamic professional with extensive experience in mentoring, training, and leadership. Proven track record of leveraging client-oriented skills acquired in sales, education, and customer service to drive growth. Results-driven approach focuses on optimizing administrative procedures to enhance operational efficiency and control costs. Recognized for building positive relationships with students and educators while implementing sustainable policies.
Overview
24
24
years of professional experience
Work History
Senior Admissions Officer
South College
Cranberry Township
07.2022 - 02.2025
- Welcomed students by actively participating in all steps of the enrollment process (required paperwork, qualifications, campus tours, financial aid, and obtaining schedules).
- Assisted students in selecting their programs of study based on professional judgments, available test scores, high school, and/or college transcripts.
- Qualified applicants for admission who meet the stated college admissions requirements.
- Consistently performed the activities that support individual and overall team admissions processes by following policies and procedures.
Customer Service Representative Trainer
Highmark
Pittsburgh
03.2019 - 07.2022
- Assisted customers with their claim, billing, and authorization issues.
- Remotely conducted training sessions for new hires.
- Suggested improvements to department managers for enhancing customer service quality and efficiency.
- Maintained up-to-date records of all employee training activities for future reference purposes.
Customer Support Specialist
Cigna
Pittsburgh
09.2016 - 01.2019
- Cultivated strong connections with customers professionally.
- Succeeded in troubleshooting and resolving medical, customer claim, and provider related issues.
- Showcased genuine desire to assist customers under all circumstances.
- Clarified and resolved customer issues by thoroughly understanding and defining challenges.
Customer Support Specialist
Guardian Protection
Warrendale
05.2013 - 08.2016
- Skilled in troubleshooting and resolving technical, billing, and service-related issues.
- Ensured proper resolution of each customer issue with meticulous attention to detail.
- Chosen as mentor to guide newly hired Guardians through virtual platforms.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Quality Control Analyst
Equifax
Coraopolis
05.2012 - 04.2013
- Oversaw rigorous appraisal service evaluations for clients such as Citizens Bank and JP Morgan Chase.
- Developed strong familiarity with regulations set by USPAP and Fannie Mae.
- Skilled in handling purchase, refinance, and investment orders across FHA, multifamily units, single-family homes, co-ops, and condominium reports.
- Achieved monthly enhancements in review processes, leading to near-perfect addendum percentages.
Group Supervisor
Play Academy
Moon Township
09.2009 - 05.2012
- Facilitated the educational supervision of young learners in Kindergarten and Pre-Kindergarten.
- Implemented directive-based methodology to standardize staff performance.
- Facilitated training sessions for team members to improve skills and productivity.
- Monitored individual child development through regular parent communication.
Teacher - Middle School
Freedom Area School District
Freedom
02.2001 - 09.2009
- Created individualized curriculum plans addressing the needs of at-risk students, including home instruction and night schooling.
- Delivered daily instruction for diverse academic skill levels, grades K-8.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
Education
Bachelor of Science - Elementary Education
Slippery Rock University of Pennsylvania
Slippery Rock, PA12.2001
Bachelor of Science - HDFS
Pennsylvania State University
University Park, PA12.1999
Skills
- Admissions oversight
- Operations management
- Leadership skills
- Data analysis
- Evaluating information objectively
- Public speaking
- Conflict resolution
- Technical troubleshooting
Timeline
Senior Admissions Officer
South College
07.2022 - 02.2025
Customer Service Representative Trainer
Highmark
03.2019 - 07.2022
Customer Support Specialist
Cigna
09.2016 - 01.2019
Customer Support Specialist
Guardian Protection
05.2013 - 08.2016
Quality Control Analyst
Equifax
05.2012 - 04.2013
Group Supervisor
Play Academy
09.2009 - 05.2012
Teacher - Middle School
Freedom Area School District
02.2001 - 09.2009
Bachelor of Science - Elementary Education
Slippery Rock University of Pennsylvania
Bachelor of Science - HDFS
Pennsylvania State University