Benjamin McBride
Philadelphia,PA
Summary
Adept at troubleshooting and preventive maintenance, I enhanced customer satisfaction and equipment lifespan at Dave & Buster's. My ability to train staff and manage heavy workloads, combined with exceptional customer service skills, significantly improved team productivity and operational efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Senior Games Technician
Dave & Buster's
11.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Troubleshot technical malfunctions with bowling equipment quickly to minimize downtime and keep customers satisfied.
- Assisted customers in understanding bowling rules, maximizing enjoyment of their experience.
- Maintained a clean and safe environment for patrons with regular inspections and maintenance tasks.
- Operated cash register accurately, maintaining responsibility for daily financial transactions.
- Increased repeat business through personalized attention to customer needs and preferences.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Support Technician
Dave & Buster's
01.2016 - 11.2023
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Completed inventory counts and organized supplies.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
- Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
- Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
- Ensured smooth transitions between groups by efficiently resetting lanes and managing waitlists.
- Adapted quickly during unexpected situations such as power outages or equipment malfunctions to keep business running smoothly without compromising customer satisfaction.
- Collaborated with the foodservice team to provide seamless dining experiences for guests at their lanes.
- Coordinated lane assignments strategically to accommodate group sizes and individual preferences while maximizing usage rates throughout peak hours.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Answered questions about store policies and addressed customer concerns.
Service Support
Dave & Buster's
08.2015 - 01.2016
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Education
High School Diploma -
The Arts Academy At Benjamin Rush
11081 Knights Rd, Philadelphia, PA 1915406-2014
Skills
- Troubleshooting
- Maintenance and repairs
- Flexible scheduling
- Customer engagement
- Cash handling proficiency
- POS system operation
- Positive attitude
Timeline
Senior Games Technician
Dave & Buster's
11.2023 - Current
Support Technician
Dave & Buster's
01.2016 - 11.2023
Service Support
Dave & Buster's
08.2015 - 01.2016
High School Diploma -
The Arts Academy At Benjamin Rush
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