Benjamin M. Hynes
Sportsman’s Warehouse, Mid Atlantic (Eastern United States)
Fairview
1
Certification
32
years of professional experience
Regional Manager leading multi-site retail operations across the Mid Atlantic with accountability for 35 specialty outdoor locations and more than $300M in annual sales. Drives sales, payroll, expense control, recruiting, training, compliance, and talent planning for 1,001–1,600 associates while improving store execution, loss prevention, and customer service standards. Partners with district and store leaders on business plans, P&L reviews, and new store openings to strengthen profitability and operational consistency.
Work History
Regional Manager/ District Manager
5 Years 7 Months- Responsible for overall operations, sales performance and management up to 35 Specialty Outdoor locations with annual sales volume 300+ million. Provided leadership, direction and motivation to achieve and exceed company goals. Develop business plans to include sales, payroll, and expenses. Accountable for recruiting and hiring, employee relations, training, communication, as well as talent planning for continued growth support. Expertise in maximizing business opportunities, formulating tactical business strategies, establishing best practices and championing teams and partnerships that improve efficiencies and drive profitability.
- Promote and cultivate a customer service focus on the sales floor and ensure its consistent application and execution.
- Human Resource duties such as recruiting, execution and filing of all governmental, as well as inter-company compliance forms. Executing monthly training curriculum, coaching, and counseling of approximately 1600 associates.
- Ensure compliance of Firearms, Safety, Loss Prevention and governmental regulatory compliance audits.
- Review daily sales, ecommerce operations, purchasing, productivity, inbound and outbound freight and react accordingly to sales trends or seasonal transitions.
- Recap monthly P&L, store walks and merchandising statistics with the management team to leverage and impact overall profitability of the store.
- Conduct weekly loss prevention, operational and shrink audits to ensure compliance with company set standards.
- Aided and assisted with the identification, interviewing and hiring of all new District Managers within the organization.
- Grand opened several new prototype locations in Pennsylvania, West Virginia, Virginia, Ohio and Florida.
- Received Store Manager of the year award in 2020 and District Manager of the year in 2021.
General Manager/Senior Project Manager
8 Years- Assisted in developing a new banner for Dicks Sporting Goods, Field and Stream, which achieved the largest Grand Opening Event in the history of the company, accomplishing sales of 1.4 million in 4 days and 13 million in sales volume within 6 months. Field and Stream became a 32-store set within 4 years of inception. Facilitated and participated in Senior Executive, Board of Director as well as investor walks on location as well as within our corporate headquarters. Operated as an onboarding mentor for all salaried team members and managed the training center for all new internal/external managerial positions within the organization. Senior Project Manager with direct involvement in construction, merchandising and staffing of the initial 12 store locations.
- Manage all aspects of the day-to-day operations of a 14 million dollar/ 58,000 sq. ft. outdoor store, including P&L, merchandising, store sales, expense control as well as human resource duties.
- Senior Project Manager for new store construction projects, oversaw staffing, merchandising, training and ensured a timely and successful grand opening of these locations.
- Operated as Senior Project Manager for the company’s first Triple Play store, a 120,000 sq. ft. format incorporating 3 stores into 1 (Dick’s Sporting Goods, Field and Stream and Golf Galaxy) requiring on site oversight for 8 weeks.
- Grand opened several new prototype stores in PA, TX, NY, IW, VA, MI and Ohio.
- Conducted formal business reviews for the banner with the executive leadership team both on location and at the corporate headquarters.
- Regional gold cup winner Spring 2017, the highest recognition a store can achieve for operational excellence for fiscal 2016 as well as Q1 2017 results.
- Initiated, implemented and managed the Store Ordering Process Program, which delivers regionally relevant merchandise, as well as community partnership focus.
- Piloted the RFID Firearms Process for electronic documentation and recording of acquisitions and disposition for all firearms within the organization.
- Participated in and achieved a perfect ATF inspection with the highest volume of regulatory forms ever reviewed within the history of the organization.
General Manager/Project Manager
6 Years- Responsible for all daily operations of a 23-million-dollar sporting goods store. Fully understand and utilize financial reports to achieve metrics as well as top line sales. Possess an extremely strong ability to grow and drive sales, as well as overall profitability above company plan/goal. Create an employee centered work environment by energizing associates about the future of the company and the role they play within, with a focus on teaching, training and developing. Build and maintain a highly effective team that is goal driven and focused. Utilize current market trends, and take creative and proactive approaches to drive sales, increase foot traffic and overall traffic conversion.
- Human Resource duties such as recruiting, execution and filing of all governmental, as well as inter-company compliance forms. Executing monthly training curriculum, coaching and counseling approx. 100 associates.
- Recap monthly P&L statements, conduct store walks and review merchandising statistics with the management team to leverage and positively impact overall profitability of the store.
- Maintain weekly staff meetings, recap the previous performance, roll out new initiatives and programs, engage in training seminars and learning exchanges, ensure the team has a clear focus and direction.
- Ensure governmental firearms compliance as a federal firearm license holder.
General Manager/District Manager
12 Years- Responsible for overall operation, sales performance and management of personnel of a home improvement store with annual sales volume of 45-70 million. Provided leadership, direction and motivation to achieve and exceed company goals. Develop business forecasts to include sales, payroll, and expenses. Accountable for recruiting and hiring, employee relations, training and communication, talent planning for continued growth. Expertise in maximizing business opportunities, formulating tactical business strategies, establishing best practices and championing teams and partnerships that improve efficiencies and drive profitability.
- Cultivated customer service focus on the sales floor, ensuring consistent application and execution to enhance customer satisfaction.
- Human Resource duties such as recruiting, execution and filing of all governmental, as well as inter-company compliance forms. Executing monthly training curriculum, coaching, and counseling of approx. 400 plus associates.
- Ensure compliance of HAZMAT-program, engage in EPA audits and governmental regulatory compliance walks.
- Review daily sales, purchasing, productivity, freight receipt reports and react accordingly to sales trends or seasonal transitions.
- Recap monthly P&L, store walks and merchandising statistics with the management team to leverage and impact overall profitability of the store.
- Conducted weekly loss prevention, operational, and shrink audits, ensuring compliance with company standards and minimizing losses.
- Facilitated learning sessions at the regional office on financial and operational subjects, enhancing leadership teams' capabilities.
Education
Associate of Science - Criminal Justice
Skills
Multi-site operations
P&L management
Talent planning
Employee relations
Payroll planning
Retail merchandising
Inventory control
Loss prevention
Regional trainer
Store openings
Omnichannel operations
Assortment planning
Retail analytics
Change management
Succession planning
Power BI
Retail compliance audits
Labor forecasting
Sales forecasting
Certification
Masters Captains License USCG
Timeline
Regional Manager/ District Manager
Sportsman’s Warehouse, Mid Atlantic (Eastern United States)
01.2021 - CurrentRead More
General Manager/Senior Project Manager
Field and Stream (Dicks’ Sporting Goods), Pittsburgh, PA
01.2013 - 01.2021Read More
General Manager/Project Manager
Dick’s Sporting Goods, Washington DC market
01.2007 - 01.2013Read More
General Manager/District Manager
Home Depot USA, Washington DC market
01.1995 - 01.2007Read More
Montgomery College
Associate of Science from Criminal Justice
Read More