BENJAMIN MOONEY
Aliquippa,PA
Summary
Dependable and detail-oriented professional with experience in customer service, retail operations, and order fulfillment.
Overview
8
8
years of professional experience
Work History
Order Fulfillment Associate
Walmart
09.2025 - Current
- Use mobile devices to pick items for online orders and ensure order accuracy.
- Prepare and package customer orders according to company standards.
- Organize completed orders for pickup or delivery and assist with staging.
- Make appropriate product substitutions when necessary after consulting customers.
- Assist customers with locating items and answer high volume phone inquiries.
- Support other store departments with top stock and price changes as needed.
- Maintain attention to detail, time management, and efficiency while on feet for long periods.
Customer Service Representative
Mod Wash
08.2023 - 10.2024
- Managed customer phone inquiries and resolved complaints promptly.
- Trained new team members on service protocols and operational procedures.
- Collaborated with management to streamline workflows and optimize service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained accurate records of services and transactions.
- Assisted with organizing supplies and ensuring stock availability.
Deli Associate
Foodland Markets
08.2022 - 08.2023
- Maintained cleanliness and organization of deli display cases to ensure product quality and safety standards.
- Operated slicers, scales, and other equipment efficiently for preparation of meats and cheeses.
- Trained new associates on deli procedures and customer service protocols to promote consistency in operations.
- Monitored food safety compliance by adhering to health regulations during food preparation and storage practices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
Customer Service Associate
Family Dollar
01.2022 - 07.2022
- Maintained store organization and assisted with inventory checks.
- Loaded and unloaded trucks efficiently to meet daily operational targets.
- Trained new employees on safe loading and unloading techniques and equipment operation.
- Managed cash register operations, ensuring accuracy in transactions and balancing till at end of shifts.
- Implemented restocking procedures to maintain product availability on shelves.
Customer Café Associate
Speedway Café
05.2018 - 05.2021
- Coordinated product preparation and managed high-volume food and service orders.
- Maintained cleanliness and adhered to safety standards.
- Trained new staff on operational procedures and equipment use.
- Maintained knowledge of menu offerings to provide accurate information and recommendations to customers.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Coordinated truck unloading schedules with team members to optimize workflow and minimize downtime.
Education
High School Diploma -
New Brighton High School
New Brighton, PA01.2016
Skills
- Shipping & Receiving Coordination
- Order Fulfillment & Accuracy
- Inventory Management & Stockroom Organization
- Microsoft Office Suite (Word, Excel, Outlook)
- Customer Service & Complaint Resolution
- Problem-Solving & Analytical Skills
- Ability to Lift up to 50 lbs and Operate Equipment
- Strong Communication & Team Collaboration
Timeline
Order Fulfillment Associate
Walmart
09.2025 - Current
Customer Service Representative
Mod Wash
08.2023 - 10.2024
Deli Associate
Foodland Markets
08.2022 - 08.2023
Customer Service Associate
Family Dollar
01.2022 - 07.2022
Customer Café Associate
Speedway Café
05.2018 - 05.2021
High School Diploma -
New Brighton High School