Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Benjamin Piazza

Philadelphia, PA

Summary

Dynamic Data Analyst with a proven track record at IQVIA, skilled in data visualization and analysis. Expert in Excel functions and Tableau, I deliver actionable insights that drive business decisions. Adept at fostering collaboration and enhancing communication, I streamline reporting processes, ensuring data integrity and supporting strategic initiatives.

Overview

11
11
years of professional experience

Work History

Data Analyst

IQVIA
09.2018 - Current
  • Analyzed data sets to identify trends and insights for making business decisions.
  • Assisted in developing dashboards using data visualization tools for reporting.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Generated standard and custom reports to provide insights into business performance.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Hosted training sessions for client end users of IQVIA Customer Portal tools.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Created and presented Power Point presentations to stakeholders answering business questions
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Conducted ad-hoc analysis to address urgent business questions, facilitating rapid response to market changes.
  • Supported marketing strategies by providing detailed customer segmentation analysis.
  • Improved data visualization techniques, making insights more accessible to non-technical stakeholders.
  • Facilitated cross-departmental data integration, enhancing overall data coherence and utility.
  • Optimized data collection methods to enhance quality and volume of data captured for analysis.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Supported data collection efforts to ensure accuracy and completeness of information.
  • Conducted quality checks on data inputs to maintain integrity across systems.
  • Collaborated with team members to streamline data processing workflows.
  • Contributed to documentation of processes and methodologies for future reference.
  • Participated in training sessions to enhance analytical skills and tool proficiency.
  • Engaged in problem-solving discussions to address data-related challenges effectively.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.

Customer Service Representative

Iron Mountain
08.2016 - 08.2018
  • Resolved customer inquiries via phone and email, ensuring timely and effective communication.
  • Managed a group of select high priority customers, fulfilling customer file delivery and pickup requests and recurring reports on account activity.
  • Worked closely with warehouse teams to identify and guarantee file delivery in the required service times.
  • Investigated and resolved accounting, service and delivery concerns.
  • Acted as a point of escalation for difficult cases, utilizing problem-solving skills and enhanced excel formulas to resolve complex billing issues and locating misplaced or mislabeled boxes in the warehouses.
  • Developed excel based tools allowing for more efficient tracking of time agents spent working for given accounts.
  • Ensured expedited file deliveries for high priority clients including municipal court houses and large corporations.
  • Trained new team members on company policies and customer service practices.
  • Identified process inefficiencies, contributing to enhanced workflows and improved service delivery.
  • Monitored service metrics, providing insights for continuous improvement initiatives within the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Restaurant Manager

Panera Bread
07.2014 - 08.2016
  • Oversaw daily operations, ensuring compliance with health and safety regulations.
  • Managed staff schedules, optimizing labor costs while maintaining service quality.
  • Developed training programs for new hires, enhancing team performance and retention.
  • Implemented inventory control procedures, reducing waste and improving cost efficiency.

Education

Bachelor of Arts - English Literature And Spanish Language

Temple University
Philadelphia, PA
02-2010

Skills

  • Data visualization and presentations
  • Data analysis
  • Excel functions
  • Tableau Dashboarding
  • Power Point presentations
  • Project management
  • Data storytelling
  • Reporting tools
  • Data exports
  • Verbal and written communication
  • Business intelligence tools

Accomplishments

  • Improved relationship with [name of customer] by developing a unique business intelligence solution to meet complex requirements.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].

Languages

Spanish
Limited Working

Timeline

Data Analyst

IQVIA
09.2018 - Current

Customer Service Representative

Iron Mountain
08.2016 - 08.2018

Restaurant Manager

Panera Bread
07.2014 - 08.2016

Bachelor of Arts - English Literature And Spanish Language

Temple University

Similar Profiles

CREATE PROFILE
Benjamin Piazza