Benjamin Whitmore
WAYNESBORO
Summary
Dynamic and customer-focused IT professional with extensive experience in technical troubleshooting, customer service, and cross-departmental IT support. Proven ability to manage hardware and software diagnostics, conduct sales negotiations, and streamline operations using tools like Microsoft 365, SAP Concur, Power Apps, and Windows PowerShell. Adept at providing seamless remote access solutions and ensuring efficient inventory management. Known for leadership, team development, and delivering exceptional customer experiences.
Overview
10
10
years of professional experience
Work History
Cintas
CINTAS,
06.2025 - Current
Installer / IT Support (June – Present)
Installed, configured, and maintained over 100+ dispensers; managed ordering and inventory for all dispenser equipment.
Performed sales outreach and negotiations with clients to support service growth.
Provided IT support, including troubleshooting issues, replacing printers and computers, and setting up laptops/tablets for new employees.
Worked extensively with Excel, Microsoft 365, and SAP Concur for reporting and workflow management.
Utilized Power Apps and Windows PowerShell to streamline processes and support internal operations.
IT Technician
SevitaHealth
07.2021 - 12.2024
- Troubleshot technical issues with printers, networks, operating systems, and applications.
- Supported other departments with their IT needs by providing advice or assistance when necessary.
- Configured remote access solutions such as VPNs and Remote Desktop Protocols.
IT and Equipment Installer
Maverick Construction, Inc.
05.2019 - 07.2021
- Specialized in installation and management of medical and research equipment
- Led construction of medical laboratories, ensuring integration of advanced technical equipment
- Managed inventory and maintained detailed daily reports on equipment status and installation progress
- Replaced defective components using hand tools, power tools, and other specialized testing instruments.
IT Support and Server Installation Specialist
Enterprise Security Solutions
08.2017 - 05.2019
- Implemented security solutions for DC Water, focusing on IT infrastructure
- Installed and configured IP cameras, computers, servers, RFID card scanners
- Conducted wiring and piping for system integration, ensuring optimal network performance
Management / Foreman
Gemstone Concrete Decor
01.2016 - 08.2017
- Oversaw safe and efficient site operations, with a focus on team leadership and project management
- Utilized advanced tools and equipment to complete project tasks.
Education
General Education -
Greencastle-Antrim School District
PA02.2014
Skills
- Microsoft Office
- Diagnostic tools
- Hardware troubleshooting
- Software troubleshooting
- Security cameras installation
- Card readers installation
- Integrated security solutions
- Physical security
- Customer Service Excellence
- IT Troubleshooting & Support
- Hardware and Software Diagnostics
- Sales and Negotiation
- Inventory Management
- Microsoft 365 & Excel
- SAP Concur
- Power Apps & Windows PowerShell
- Network Configuration (VPNs, Remote Access)
- Security Camera and Access Control Systems
- Basic Programming
- Team Leadership & Development
- Network security
PROFESSIONAL PROFILE
- Expertise in installing and configuring medical and research IT equipment. Proficient in setting up IP cameras, computers, servers, and RFID card scanners.
- Team Leadership & Development: Proven record of leading and motivating teams, ensuring project success and team cohesion.
- Certified in OSHA 30-Hr Outreach for Construction, ensuring compliance with safety regulations.
Timeline
Cintas
CINTAS,
06.2025 - Current
IT Technician
SevitaHealth
07.2021 - 12.2024
IT and Equipment Installer
Maverick Construction, Inc.
05.2019 - 07.2021
IT Support and Server Installation Specialist
Enterprise Security Solutions
08.2017 - 05.2019
Management / Foreman
Gemstone Concrete Decor
01.2016 - 08.2017
General Education -
Greencastle-Antrim School District