Benjamin Zech
York
Summary
Dynamic Fulfillment Associate at Lowes Home Improvement with expertise in order management and customer service. Successfully streamlined fulfillment processes, enhancing order accuracy and reducing wait times. Proven ability to foster customer relationships and collaborate effectively with diverse teams to drive productivity and satisfaction. Committed to delivering exceptional service and operational excellence.
Overview
1
1
year of professional experience
Work History
Fulfillment Associate
Lowes Home Improvment
York
04.2024 - Current
- Manage orders for both personal and commercial customers, ensuring timely fulfillment of order and exceptional customer satisfaction
- Schedule and prepare deliveries for third party delivery company
- Schedule and prepare Installation services offered by Lowes Home Improvement
- Provide customer service and resolution for any customer issues to increase engagement and maintain customer confidence
- Streamline the ordering and fulfillment process to decrease customer wait time and ensure order accuracy.
- Work effectively alongside colleagues with different roles and backgrounds to increase productivity and time management
Education
Bachelor of Science - Sales And Marketing
Pennsylvania College of Technology
Williamsport, PA12-2010
Skills
- Order management
- Inventory control
- Delivery scheduling
- Customer service
- Process optimization
- Customer relationship management
Affiliations
- State Champion in Bowling
- Love to learn about computer software
Timeline
Fulfillment Associate
Lowes Home Improvment
04.2024 - Current
Bachelor of Science - Sales And Marketing
Pennsylvania College of Technology
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