Benly Thakham
Upper Darby
Summary
Dynamic and results-oriented management professional with extensive experience overseeing operations in fast-paced environments. Proven track record of fostering talent and identifying tomorrow's leaders through effective mentoring and development programs. Adept at cultivating a collaborative team culture, enhancing performance, and driving organizational success. Demonstrates strong communication and strategic planning skills, with a keen ability to analyze challenges and implement innovative solutions. Committed to achieving excellence and empowering individuals to reach their full potential within the organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior General Manager
Planet Fitness
07.2024 - Current
- Coordinate with two club managers to implement effective training programs, enhancing team performance and member satisfaction
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
- Reviewed stock counts and ordered items to control inventory.
- Trained employees on general procedures, gym rules and duties.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Evaluated employee performance regularly to identify areas of improvement and professional growth opportunities within the team.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Site Coordinator
I-9 Sports
02.2024 - 08.2024
- Taught individual and group lessons for Football, Soccer and Tee-ball to athletes between ages of 3 and 14.
- Inventoried and loaded supplies for travel.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Assigned team to stations
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
General Manager
Planet Fitness
06.2016 - 07.2024
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Set and managed employee work schedules for coverage in assigned areas.
- Coordinated special events such as member appreciation days or charity fundraisers that increased community involvement while promoting brand awareness.
- Evaluated employee performance regularly to identify areas of improvement and professional growth opportunities within the team.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Identify and promote leaders
Assistant Manager
Planet Fitness
07.2014 - 05.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Fitness Instructor
Planet Fitness
11.2013 - 06.2014
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
- Developed goal-oriented training programs that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.
- Maintained clean and organized fitness facilities, providing a safe and welcoming space for all gym members.
Front Desk
Planet Fitness
06.2013 - 10.2013
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
Education
High School Diploma -
Upper Darby High School
Drexel Hill, PA06-2013
Skills
- Budget management
- Excellent listener
- Friendly, courteous, & service oriented
- Critical thinking
- Staff training & coaching
- Recruiting & hiring talent
- Quality assurance
- Problem Solving
- Adaptability
- Teamwork
- Customer Service
- Leadership
- Time Management
- Attention to detail
- Multitasking
- Reliability
- Team collaboration
- Staff training and development
Hobbies and Interests
- Football
- Working out
- Fishing
- Hikes
- Travel
- Great food
- Charities Volunteer
Certification
Certified Training Manager
Languages
Laotian
Native or Bilingual
Timeline
Senior General Manager
Planet Fitness
07.2024 - Current
Site Coordinator
I-9 Sports
02.2024 - 08.2024
General Manager
Planet Fitness
06.2016 - 07.2024
Assistant Manager
Planet Fitness
07.2014 - 05.2016
Fitness Instructor
Planet Fitness
11.2013 - 06.2014
Front Desk
Planet Fitness
06.2013 - 10.2013
High School Diploma -
Upper Darby High School
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