Bernaly Gonzalez
Reading
Summary
Customer Service & Retail Specialist with proven experience in cash handling, bilingual communication (English & Spanish), and front-line customer support. Skilled in problem resolution, sales assistance, and maintaining accurate financial transactions. Seeking to leverage strong interpersonal skills and attention to detail to contribute to customer satisfaction and operational excellence in the banking industry.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Retail Sales Associate
T-Mobile (GP Mobile)
Allentown
09.2024 - 07.2025
- Developed strong communication skills and the ability to multitask in a fast-paced environment.
- Stayed informed about store promotions, sales, and policies to assist customers.
- Handled customer complaints calmly, escalating issues when necessary.
- Worked closely with team members to ensure smooth store operations.
- Followed company procedures to maintain security and prevent loss or theft.
- Operated cash register, handled cash/credit transactions, and ensured accurate change.
- Managed daily cash drawer balances and performed end-of-shift reconciliations.
- Assisted customers with product selection and technical inquiries.
- Collaborated with team members to achieve store goals and improve service quality.
- Maintained cleanliness and organization of the sales floor to create a welcoming environment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
Front of the House Staff / Customer Service Representative & Cashier
Pizzeria Sapienza
Charlotte
09.2020 - 08.2024
- Greeted customers in a friendly and professional manner, creating a welcoming environment.
- Managed daily cash drawer balances and performed end-of-shift reconciliations.
- Ensured smooth and accurate transactions at the point of sale.
- Kept checkout area clean, organized, and stocked with necessary supplies.
- Managed customer inquiries and provided detailed menu information.
- Handled cash transactions and balanced register at end of shifts.
- Resolved customer complaints promptly to ensure satisfaction.
- Trained new staff on customer service protocols and procedures.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Associate of Arts - Accounting And Finance
Central Piedmont Community College
Charlotte, NC 01.2023 - 09.2025
High School -
David W. Butler High School
Charlotte, NCSkills
- Customer Service
- Communication Skills
- Computer Skills
- Cashiering & Cash Handling
- Front Desk Operations
- Food Preparation
- Time Management
- Organizational Skills
- Phone Etiquette
- Driving
- Cash handling
- Team collaboration
- Communication skills
- Time management
- Problem resolution
- Customer follow-up
- Customer assistance
- Customer needs assessment
- Phone etiquette
- FLUENT IN Spanish
- Friendly and outgoing
- Transaction processing
Languages
- Spanish, Native
- English, Fluent
Timeline
Retail Sales Associate
T-Mobile (GP Mobile)
09.2024 - 07.2025
Associate of Arts - Accounting And Finance
Central Piedmont Community College
01.2023 - 09.2025
Front of the House Staff / Customer Service Representative & Cashier
Pizzeria Sapienza
09.2020 - 08.2024
High School -
David W. Butler High School