Bernard J Flinn III
Pittsburgh
Summary
Results-driven professional with expertise in warehouse operations and customer service. Proven track record of implementing operational improvements that enhance efficiency and customer satisfaction, coupled with strong leadership in training and mentoring teams to meet and exceed productivity targets.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Stand Manager
Aramark
Pittsburgh
01.2003 - Current
- Managed daily concession stand operations, including food preparation, equipment cleaning, and financial reconciliation.
- Implemented operational improvements to enhance customer satisfaction and efficiency.
- Enhanced team performance through targeted training and revised sales strategies.
- Trained new employees on safety protocols and service standards to ensure compliance and enhance team readiness.
- Ensured compliance with health regulations and safety standards within the stand.
- Monitored inventory levels and coordinated supply orders with vendors.
- Collaborated with management to create a positive work environment for staff.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted customers in selecting menu items according to their dietary needs or preferences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Hardscaper
JT Landscaping and Supply
Oakdale
01.2021 - 07.2026
- Installed pavers and stone for various landscaping projects.
- Installed retaining walls, walkways, patios, driveways, and other hardscaping elements.
- Operated tools such as excavators and compactors for site preparation.
- Excavated and leveled soil in preparation for hardscape installation.
- Operated heavy machinery such as bobcats and backhoes on site.
- Operated skid steer to perform site preparation and material handling tasks.
- Operated front loader to move materials efficiently across job site.
- Prepared sub-base of crushed stone or gravel with compaction equipment.
- Applied sealant to newly installed hardscapes to protect from weathering or staining.
- Constructed outdoor fire pits, fireplaces, barbecues, and outdoor kitchens.
- Constructed steps using brick paver materials to enhance accessibility. and stairs with brick paver materials.
- Trained new employees on hardscape installation techniques and safety practices.
- Trained new operators on equipment use and safety guidelines effectively.
- Supervised hardscape installation projects ensuring quality and compliance with standards.
- Collaborated with team members to ensure project timelines were met.
- Collaborated closely with team members to complete projects efficiently.
- Maintained cleanliness and organization of job sites throughout projects.
- Ensured job sites were clean at all times by removing debris daily.
- Followed safety protocols while handling heavy materials and equipment.
- Followed safety protocols while working on job sites.
- Monitored equipment performance and reported malfunctions to maintenance team.
- Performed routine maintenance of equipment used on job sites.
- Utilized power tools including drills, saws, hammers when needed for projects.
- Operated landscaping equipment to maintain grounds and remove trees.
- Received, stored, picked, packed, and shipped customer orders with a high level of accuracy.
- Assisted with inventory counts and maintained organized warehouse storage.
- Operated warehouse equipment and tools safely and efficiently.
- Consistently met daily productivity and quality expectations.
- Operated forklifts to transport materials within the warehouse environment.
- Loaded and unloaded shipments efficiently while maintaining safety protocols.
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Followed company policies for handling hazardous materials in the workplace.
- Adjusted amount of water consumption using irrigation methods to prevent waste.
- Loaded and unloaded shipments efficiently while maintaining safety protocols.
- Followed company policies for handling hazardous materials in the workplace.
- Loaded and unloaded pallets of product onto trucks using a forklift.
Sr Customer Service Associate
Alorica
Pittsburgh
01.2003 - 04.2021
- Delivered exceptional customer service by responding to inquiries and resolving concerns professionally.
- Resolved customer complaints promptly and efficiently.
- Built positive customer relationships through effective communication and problem-solving.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Followed up on escalated issues to ensure timely resolution.
- Managed high-volume calls while maintaining a professional demeanor.
- Processed transactions accurately while maintaining attention to detail.
- Collaborated with team members to meet performance goals and maintain efficient daily operations.
- Implemented innovative methods for streamlining the customer service process.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
High School Diploma -
Carrick High School
Pittsburgh, PA06-2001
Some College (No Degree) - General Studies
Community College of Allegheny County
Pittsburgh, PASkills
- Warehouse operations
- Shipping & Receiving
- Order fulfillment
- Inventory Control
- Material Handling
- Equipment & Hand Tool Operation
- Loading & Unloading
- POS systems
- Inventory systems
- Warehouse Equipment
- Reliability & Strong Attendance
- Time Management
- Problem Solving
- Client relations
- Conflict Resolution
- Team collaboration
- Reliability & Strong Attendance
- Microsoft Office
- Warehouse Equipment
Certification
- Valid Driver's License
- DOT Medical Certification
Professional References
Available upon request.
Timeline
Hardscaper
JT Landscaping and Supply
01.2021 - 07.2026
Stand Manager
Aramark
01.2003 - Current
Sr Customer Service Associate
Alorica
01.2003 - 04.2021
High School Diploma -
Carrick High School
Some College (No Degree) - General Studies
Community College of Allegheny County