Bernice Bradley-O'Toole
Philadelphia
Summary
Diligent Leader with strong background in managing emergency department operations. Successfully led teams to improve patient outcomes and streamline processes. Demonstrated capability in critical decision-making and effective staff coordination.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Emergency Department Nurse Manager
Thomas Jefferson Methodist Hospital
02.2022 - Current
- Responsible 24/7 for operations for safe delivery of patient care. Leader of a 25 bed Emergency Department. Implemented and continue to improve PIT (provider in triage) during surge times to decrease LWBS and improve patient safety. Collaboratively work with the inpatient leaders to improve throughput for admissions. Working with the team to maintain our budget with a focus on productivity and FTEs. We became a Primary Stroke Center. Maintained our Magnet designation. Responsible for Mentoring new leaders in my department Interviewing all potential candidates, hiring, disciplinary actions, investigations, and keeping the team accountable.
- Developed data-driven solutions to address identified gaps in performance metrics related to quality, safety, and efficiency indicators.
- Increased staff retention rates through supportive leadership and professional development opportunities.
- Managed department budget, ensuring responsible allocation of resources while maintaining high-quality patient care standards.
- Established strong relationships with external stakeholders, including EMS providers, local hospitals, and community organizations.
- Ensured compliance with regulatory requirements through regular audits of documentation practices, equipment maintenance schedules, and safety drills.
- Mentored new nursing staff, providing guidance on clinical practice and emergency department workflows.
- Optimized staffing levels to ensure adequate coverage during peak hours and emergencies.
- Evaluated staff performance through ongoing feedback mechanisms, annual evaluations, and targeted coaching interventions as needed.
- Promoted a culture of safety by conducting regular risk assessments and addressing identified issues promptly.
Patient Care Manager (Emergency Services)
Mercy Fitzgerald Hospital
01.2019 - 02.2022
- Lead twenty-four-hour operations for safe delivery of patient care in emergency department, accredited Chest Pain Center, and Certified Stroke Center. Manage twenty-five bed Emergency Department with 46K annual visits. Leverage Just Culture methodology for scheduling, payroll, interviewing, hiring, investigating, and disciplinary actions. Mentor COVID-19 Incident Command Team members for storage and distribution of Personal Protective Equipment of department as well as prepare donning/doffing plan. Implement effective policies and procedures for emergency department, covering policy development and annual review. Verify adherence of PASNAP (Nurses Collective Bargaining) contract.
- Enhanced flow developing code triage for collaborating ED providers with RN team to improve medical screening, ED at Max capacity by partnering with inpatient managers.
- Identified and terminated complex issues through risk management.
- Established unit base council by cooperating with ED RNs in monthly meetings.
- Mitigated culture contamination through design and execution of improvement processes.
- Oversaw education of staff for correct flu and COVID swab.
- Designed and implemented SBAR tool for communication to inpatient units.
Assistant Nurse Manager (Emergency Services)
Temple University Hospital, Jeanes Campus
12.2015 - 01.2019
- Administered daily activities of ED, such as staffing, equipment, and supplies by serving as Charge Nurse. Monitored various operations, like management of throughput from ED to next level of care, development of tracking tool to drive proper resource management, and reporting tool for measuring throughput metrics. Attained Joint Commission Stroke Certification as Primary Stroke Center by creating and employing NIHSS and Dysphagia screening tool. Steered supply chain inventory and product management by cooperating with Temple University Hospital Inventory team. Provided training to new and experienced nurses related to Triage Course. Oversaw Fit-Testing, PP product placement/interpretation, Dysrhythmia, and Annual Mandatory Education tracking/compliance.
- Delivered services as member of Mental Health Concern/Suicide Prevention Committee, Readmission Committee, Sepsis Committee and Staffing Effectiveness Committee.
- Enhanced sepsis alert meeting best practice standards by developing Sepsis alert tool.
- Improved all equipment and budget through inventory improvement by collaboratively working with supply chain.
Clinical Coordinator Jeanes Campus
Temple University Hospital, Jeanes Campus
06.2012 - 12.2015
- Managed bed placement and safe/efficient staffing of nursing units throughout Jeanes Hospital. Verified fulfillment of staffing guidelines as outlined by collective bargaining contract for all nursing units. Determined and resolved complaints of patient in absence of Nurse Managers. Directed quickly all Emergency notifications to on-call staff for urgent/emergent surgical cases.
- Ensured delivery of optimal levels of care to patients through appropriate staffing.
- Championed leadership in sustaining patient safety and hospital compliance.
Staff Nurse
Temple Health Jeanes Hospital
04.1998 - 06.2012
- Med/Surg/Tele/IVTeam 1998-1999
- Emergency Department 1999-2005 charge RN, preceptor, triage.
- Cath lab RN 2005-2012 charge RN, pre/post, circulator RN, preceptor.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Streamlined workflow processes to increase efficiency in a high-volume clinical setting.
Education
Master of Science in Nursing/Master of Business Administration - Healthcare Administration
The University of Phoenix, Online Campus
Bachelor of Science in Nursing - undefined
Holy Family University
Philadelphia, PASkills
- Healthcare operations oversight
- Operational enhancements
- Patient-centered care
- Clinical team management
- Development and implementation of strategies
- Interdepartmental collaboration expertise
- Reporting and documentation expertise
- Workforce development
- Disaster preparedness planning
- Performance optimization
Certification
- Registered Nurse, Commonwealth of Pennsylvania, Expired 2022-10
- Advanced Cardiac Life Support Provider, Ongoing
- Pediatric Advanced Life Support Provider, Ongoing
- Basic Life Support: Healthcare Provider, Ongoing
- TNCC certification on going
Accomplishments
- Successfully direct 70 direct reports, ANM, Coordinator PCS, Registered Nurses, Emergency Room Technicians, Unit Secretaries, ED Nurse educator and Physician Secretaries.
- Oversaw multiple financial functions of unit, covering productivity, payroll, supply management, inventory, and capital equipment requests.
- Coordinated COVID-19 Pre-Procedural, Colleague/Physician, Outpatient testing site with laboratory, outpatient physician practices, and expanded to include Delaware County Community testing as communicator for County Officials and Hospital.
- Provided services as member of Nursing Leadership Team, Stroke Team, Sepsis Committee, ED Management, Critical Care Committee, Complex Care Committee, Chest Pain Recertification, and Door-to-Balloon Committee.
- Successfully rolled out the PIT (provider in Triage) during surge times to decrease LWBS to meet the goal of
- Successfully reinstituted fast track for ESI 4 and 5 level patients.
Timeline
Emergency Department Nurse Manager
Thomas Jefferson Methodist Hospital
02.2022 - Current
Patient Care Manager (Emergency Services)
Mercy Fitzgerald Hospital
01.2019 - 02.2022
Assistant Nurse Manager (Emergency Services)
Temple University Hospital, Jeanes Campus
12.2015 - 01.2019
Clinical Coordinator Jeanes Campus
Temple University Hospital, Jeanes Campus
06.2012 - 12.2015
Staff Nurse
Temple Health Jeanes Hospital
04.1998 - 06.2012
Bachelor of Science in Nursing - undefined
Holy Family University
Master of Science in Nursing/Master of Business Administration - Healthcare Administration
The University of Phoenix, Online Campus
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