Bernice Kent
Harrisburg
Summary
Dynamic Nurse Manager with extensive experience at UPMC Pinnacle, excelling in staff leadership and budget management. Proven track record in enhancing patient care quality through effective training and performance improvement initiatives. Strong clinical judgment and compassionate advocacy for patients' rights drive successful outcomes in complex healthcare environments.
Dynamic individual with hands-on experience in Obstetrics and Gynecology and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
29
29
years of professional experience
Work History
Nurse Manager, Outpatient
UPMC Pinnacle
03.1997 - Current
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Educated family members and caregivers on patient care instructions.
Staff Nurse
UPMC Pinnacle
05.2005 - 10.2008
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Education
Bachelor of Science - Nursing
Millersville University of Pennsylvania
Millersville, PA05-2022
Associate of Science - Nursing
Harrisburg Area Community College
Harrisburg, PA05-2005
Skills
- Staff supervision
- Critical thinking
- Quality improvement
- Department management
- Staff leadership
- Hiring and terminations
- Clinical supervision
- Staff development
- Patient education and advocacy
- Direct patient care
- Conflict management
- Performance improvement
- Staff coaching and mentoring
- Budget management
- Strong clinical judgment
- Task delegation
- Staff assignments
- Nursing informatics
- Nursing assignments
- Decision-making
- Medication and IV administration
- Medication administration
- Vitals monitoring
- Training staff
- EMR / EHR
- Compassionate and caring
- Patient care assessment
- Immunizations and vaccinations
- Preventive healthcare
Timeline
Staff Nurse
UPMC Pinnacle
05.2005 - 10.2008
Nurse Manager, Outpatient
UPMC Pinnacle
03.1997 - Current
Bachelor of Science - Nursing
Millersville University of Pennsylvania
Associate of Science - Nursing
Harrisburg Area Community College
Similar Profiles
Kimberly RiveraKimberly Rivera
Director, Performance Improvement/Infection Prevention at UPMC Pinnacle And UPMC CarlisleDirector, Performance Improvement/Infection Prevention at UPMC Pinnacle And UPMC Carlisle
DANA POTTIGERDANA POTTIGER
Patient Service Representative at UPMC PinnaclePatient Service Representative at UPMC Pinnacle
Brogan GrimmBrogan Grimm
Senior Nursing Supervisor at UPMC PinnacleSenior Nursing Supervisor at UPMC Pinnacle
TYRESE KINDLETYRESE KINDLE
Volunteer at UNC CharlotteVolunteer at UNC Charlotte
Douglas PetrasDouglas Petras
School Police Officer at Central Dauphin School DistrictSchool Police Officer at Central Dauphin School District