Bernique Joseph
Philadelphia
Summary
Motivated customer experience professional with a B.A. in Communication and a strong background in customer service, legal administration, and team collaboration. Proven ability to enhance customer satisfaction, streamline processes, and foster positive client relationships. Recognized for strong communication skills, attention to detail, and the ability to adapt quickly in dynamic environments. Currently pursuing a Master’s degree in Communication to further strengthen expertise in client engagement and organizational communication.
Overview
6
6
years of professional experience
Work History
Customer Experience Colleague
Macys Department Store
10.2022 - Current
- Delivered high-quality service via in-person, phone, chat, and email channels, increasing first-call resolution rates by applying strong product knowledge and problem-solving skills.
- Fostered customer loyalty by tailoring solutions to individual needs, resulting in positive customer satisfaction scores.
- Collaborated with cross-functional teams to support business objectives and create an engaging store environment.
- Leveraged social media to strengthen customer engagement and enhance the service culture.
Legal Assistant
Gay and Chacker Law Firm
01.2021 - 01.2022
- Interviewed prospective clients and maintained ongoing communication with insurance companies and medical providers to gather case information.
- Drafted legal correspondence and prepared client files, ensuring accuracy and compliance with case deadlines.
- Managed electronic and physical filing systems, streamlining retrieval processes and reducing case prep time.
- Handled billing processes with precision, ensuring seamless financial operations for attorneys.
Undergraduate Student Worker
East Stroudsburg University of Pennsylvania
08.2021 - 12.2021
- Monitored the Language Lab and provided support to students and faculty, ensuring smooth daily operations.
- Assisted office staff with administrative tasks and delivered frontline student support.
- Maintained inventory records, ensuring accurate tracking of supplies and resources for various projects.
- Developed promotional materials for events, improving visibility and participation within the student body.
- Collaborated with faculty on projects, providing logistical support to enhance educational initiatives and outcomes.
Camp Counselor
Greater Plymouth Community Center
06.2019 - 08.2019
- Led daily camp activities, fostering teamwork and engagement among campers.
- Developed and implemented safety protocols to ensure camper well-being.
- Mentored junior counselors, enhancing their skills in managing group dynamics.
- Facilitated conflict resolution among campers, promoting positive relationships.
Education
Master of Arts - Communications
Southern New Hampshire University
Hooksett, NH05-2027
Bachelor of Arts - Communications
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA12-2021
Skills
- Customer Experience & Service: Complaint Handling, Conflict Resolution, Problem-Solving, Client Relationship Management
- Communication & Leadership: Team Collaboration, Training & Mentoring, Creative Thinking, Initiative-Driven
- Professional Skills: Time Management, Legal Documentation, Administrative Support, Multitasking
Languages
French
Elementary
Spanish
Elementary
Timeline
Customer Experience Colleague
Macys Department Store
10.2022 - Current
Undergraduate Student Worker
East Stroudsburg University of Pennsylvania
08.2021 - 12.2021
Legal Assistant
Gay and Chacker Law Firm
01.2021 - 01.2022
Camp Counselor
Greater Plymouth Community Center
06.2019 - 08.2019
Master of Arts - Communications
Southern New Hampshire University
Bachelor of Arts - Communications
East Stroudsburg University of Pennsylvania
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