Beth BREDICKAS-MANNING
Downingtown
Summary
Customer service professional bringing extensive experience in automotive industryspecializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliabilityadapting seamlessly to evolving customer needs and industry changes.
Overview
18
18
years of professional experience
Work History
Service Advisor / Service Manger
Armen Chevrolet
02.2025 - Current
- Assisted customers in understanding vehicle service options and recommendations.
- Coordinated service appointments to optimize technician workflow and customer satisfaction.
- Managed customer inquiries, providing timely updates on vehicle status and service progress.
- Utilized dealership management software to track service history and maintain accurate records.
- Collaborated with technicians to ensure accurate diagnosis and efficient repair processes.
- Educated customers on vehicle maintenance best practices to enhance long-term performance.
- Streamlined communication between departments to improve operational efficiency and service delivery.
Service Manager
Fred Beans Family Of Dealerships
04.2024 - 02.2025
- Managed daily service operations to ensure customer satisfaction and operational efficiency.
- Coordinated service schedules for technicians, optimizing workflow and resource allocation.
- Trained new staff on service protocols and best practices, enhancing team performance.
- Implemented quality control measures to maintain high standards of service delivery.
- Resolved customer inquiries and complaints promptly, improving client retention rates.
- Analyzed service metrics to identify trends and implement process improvements.
- Oversaw inventory management for service parts, ensuring availability and reducing delays.
- Collaborated with sales teams to align service offerings with customer needs and expectations.
Service Advisor
Armen Chevrolet
09.2023 - 04.2024
- Assisted customers in identifying service needs and recommending appropriate solutions.
- Coordinated service appointments and maintained accurate customer records using dealership management software.
- Communicated service updates to customers, ensuring transparency and satisfaction throughout their experience.
- Collaborated with technicians to diagnose vehicle issues and facilitate timely repairs.
Service Advisor
Audi West Chester
02.2017 - 09.2023
- Educated customers on vehicle maintenance best practices to enhance longevity and performance.
- Managed warranty claims efficiently, ensuring compliance with manufacturer guidelines and customer expectations.
- Streamlined workflow processes to reduce wait times and improve overall service efficiency.
- Mentored new service advisors, fostering a collaborative team environment focused on exceptional customer care.
Service Advisor
Otto's BMW
10.2007 - 02.2017
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
No Degree - Business Administration
Delaware County Community College
MediaHigh School Diploma -
Downingtown Senior High School
Downingtown06-1992
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Handling customer complaints
- Complaint resolution
- Price quoting
- Customer relationship management
- Documentation and reporting
- Team collaboration
- Records management
- Quality control
- Data entry
Timeline
Service Advisor / Service Manger
Armen Chevrolet
02.2025 - Current
Service Manager
Fred Beans Family Of Dealerships
04.2024 - 02.2025
Service Advisor
Armen Chevrolet
09.2023 - 04.2024
Service Advisor
Audi West Chester
02.2017 - 09.2023
Service Advisor
Otto's BMW
10.2007 - 02.2017
No Degree - Business Administration
Delaware County Community College
High School Diploma -
Downingtown Senior High School