Beth Donmoyer

* Researching companies to obtain as much information about what they do, their employee count, location, machinery on site, past and current orders placed and best point of contact when contacting the company.

* Utilizing multiple programs such as WEB SOE, Google, Co-Pilot, AS400, Salesforce and other programs as needed to complete the tasks on hand per each individual call.

NOTE: We have goals and quotas we need to meet to receive our quarterly incentive pay. I have exceeded all of our required goals every quarter since my employment began with MSC therefore, I earned my incentive pay every quarter.

*Making calls daily to update customers account information. Updating their Customer segmentation, machine shop profiles, contact list, address, email and any other pertinent details to assure the most knowledge obtainable for each company.

* During each call I explain to the customer reasoning for the call, for example, securing their accounts, applying discount programs to their existing accounts, completing web demos to enhance their knowledge of the website which in turn secures more revenue for MSC.

* I also respond to the customers surveys using a Qualtrics. During these calls I am speaking with the customers in regards to surveys they have responded to and obtaining as much detail as possible about any issues they may be having and summing up the details into an email to send to the proper department who can assist the customer in finding answers and solutions to their issues.

* We complete trainings for product knowledge and company policies often as to stay productive in our daily tasks and adhere to all company policies.

Ensured customers felt valued and supported throughout interactions.

* I provide quotes to customers promoting items which boosts sales for MSC.

* I contact customers daily promoting discount programs we can apply to their accounts in turn these programs also boost sales within MSC.

* I work in the best interest of my employer at all times enhancing what Customer Service truly means to our customers.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
• Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Boosted sales by implementing effective merchandising strategies and visually appealing displays.
• Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
• Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
• Coordinated with store management to identify and capitalize on cross-merchandising opportunities.

• Applied strong organizational skills to effectively manage multiple priorities during resets, consistently meeting deadlines while maintaining high standards for quality and accuracy.
• Demonstrated flexibility in adapting to changes in project scope or timeline, maintaining a positive attitude under pressure while still achieving desired outcomes.
• Collaborated with store managers to identify specific needs and tailor reset strategies accordingly.
• Streamlined product restocking processes for improved inventory management and reduced out-of-stock instances.
• Achieved timely completion of resetting projects with strong attention to detail and adherence to deadlines.
• Utilized advanced problem-solving skills when faced with challenges or obstacles during resets, finding innovative solutions that minimized disruptions to store operations without compromising results quality.
• Maintained a safe working environment, following company guidelines and adhering to safety regulations throughout reset processes.
• Enhanced store efficiency by effectively resetting merchandise layouts according to planograms.
• Ensured optimal shelf presentation, strategically placing products for increased sales performance.
• Changed shelves, racks, and displays to meet new schematic designs.
• Traveled to assigned location using personal vehicle, showed up time, and worked efficiently to complete jobs.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
• Verified products appeared at correct locations in proper quantities.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Boosted sales by implementing effective merchandising strategies and visually appealing displays.
• Collaborated with store management to develop promotional plans and execute timely merchandise resets.
• Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
• Boosted sales through effective collaboration with marketing team on promotional displays.
• Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
• Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
• Monitored and replenished display inventory and restructured according to available stock.
• Organized store merchandise racks by size, style, and color.

• Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
• Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
• Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.
• Enhanced client well-being by providing personalized care and support in daily living tasks.
• Fostered strong relationships with clients, families, and team members to create a supportive network for each individual.
• Contributed to higher quality of life for clients by addressing any barriers or challenges that arose within their home settings or daily routines.
• Managed emergencies effectively while remaining calm under pressure, ensuring prompt medical attention if needed.
• Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
• Increased client participation in community activities through careful planning and coordination with local organizations.
• Provided reliable transportation for clients to appointments, community events, and recreational activities.
• Maintained clean, safe, and well-organized patient environment.
• Assisted disabled clients to support independence and well-being.
• Monitored progress and documented patient health status changes to keep care team updated.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Attended training courses in CPR, CPI, First aid and safety, medication administration and fire safety.
• I organized a special friend's carnival for the consumers to attend where they felt comfortable being most of them do not like crowds of people. They were able to play games and earn prizes which were basic needs items. I did this due to each patient only being allotted $10 a month for these items. This was a huge success which made the patients very happy.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

• Provided comprehensive reports on completed resets, highlighting any issues or discrepancies encountered during the process.
• Supported new staff members in learning reset procedures, contributing to a cohesive team dynamic and consistent results across all stores.
• Efficiently managed resources such as equipment and supplies needed for successful completion of each reset assignment.
• Conducted thorough post-reset evaluations to ensure ongoing improvement in processes and overall effectiveness of the department''s efforts.
• Collaborated with store managers to identify specific needs and tailor reset strategies accordingly.
• Proactively identified potential issues during resets, implementing corrective measures before they impacted store operations or customer satisfaction levels.
• Achieved timely completion of resetting projects with strong attention to detail and adherence to deadlines.
• Ensured optimal shelf presentation, strategically placing products for increased sales performance.
• Enhanced store efficiency by effectively resetting merchandise layouts according to planograms.
• Utilized advanced problem-solving skills when faced with challenges or obstacles during resets, finding innovative solutions that minimized disruptions to store operations without compromising results quality.
• Applied strong organizational skills to effectively manage multiple priorities during resets, consistently meeting deadlines while maintaining high standards for quality and accuracy.

• Implemented loss prevention strategies to minimize shrinkage and protect store assets.
• Increased employee satisfaction by fostering a supportive work environment focused on teamwork and open communication.
• Boosted team performance by implementing effective coaching and training methods.
• Developed strong relationships with store managers, leading to increased collaboration and goal achievement.
• Focused on staff development through targeted coaching sessions, resulting in improved individual performance metrics.
• Demonstrated adaptability during periods of change or challenge while maintaining focus on achieving goals.
• Oversaw employee recruitment, hiring, and onboarding processes for all stores in the district.
• Conducted regular store visits to monitor performance, provide feedback, and address any concerns or issues promptly.
• Enhanced district sales growth by strategizing and executing innovative marketing plans.
• Organized quarterly performance reviews for each store manager within the district.
• Influenced positive change throughout the organization by consistently displaying profound leadership abilities and commitment.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Enhanced the 17 territory managers performance by conducting regular store walks to evaluate their work and coach them as to where they need improvements and work with them to reach those goals.
• Provided learning tools to the territory managers as provided by the company to enhance their product knowledge of the items they serviced for our vendors.

* Promoted sales growth within big box retailers.

* Evaluated stock of pool chemicals on shelves and restocked as needed to elevate sales growth.

* Completed full resets including setting shelving and filling a planogram to place items in their proper spots.

* Worked with store management to place orders based on the area markets and their prior sales.

* promoting end caps and pallet displays based on area markets, knowledge of prior sales was used to determine sales of specific items and certain months item sales were higher.

* Attaining store management approvals to place orders and sales pitching them into cross Merchandising and securing end caps and pallet displays.

* Placing point of sales materials near intended products to enhance sales.

* NOTE: We received yearly bonuses based off our sales which I always received every year I was employed with Arch Chemicals.