Beth McNerlin
Huntingdon
Summary
Dynamic professional with a proven track record at Juniata College, adept in streamlining operations and enhancing customer satisfaction. Excelled in roles requiring attention to detail and a positive attitude, notably in improving office functionality and exceeding sales targets. Skilled in ADP and customer support, consistently achieving goals through professional and friendly service.
Experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments.
Overview
2
2
years of professional experience
Work History
Admissions Operations Assistant
Juniata College
07.2024 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Used ADP for student payroll.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Wireless Sales Associate
Cricket Wireless
06.2024 - 07.2025
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
Learning Commons Assistant
Juniata College
10.2023 - 05.2024
- Organized office supplies and resources, minimizing delays in project execution.
- Provided administrative support to executives for optimizing workflow and productivity.
- Streamlined office procedures by organizing files and managing schedules.
- Conducted research for projects to support informed decision-making.
Advertising Sales Representative
Daily News
03.2023 - 10.2023
- Listened attentively to client feedback to create stronger relations and shape business.
- Made outbound calls to existing customers to upsell advertising packages.
- Helped customers in determining design and layout of sold and spec ads.
- Exceeded quarterly sales targets consistently by leveraging industry knowledge and strong negotiation skills.
Education
Associate of Applied Science - Cybersecurity
Pennsylvania Highlands Community College
Johnstown, PA05-2022
Skills
- Positive attitude
- Attention to detail
- Professional and friendly
- Customer support
Timeline
Admissions Operations Assistant
Juniata College
07.2024 - Current
Wireless Sales Associate
Cricket Wireless
06.2024 - 07.2025
Learning Commons Assistant
Juniata College
10.2023 - 05.2024
Advertising Sales Representative
Daily News
03.2023 - 10.2023
Associate of Applied Science - Cybersecurity
Pennsylvania Highlands Community College
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