Beth Paluzzi

• Provided positive first impressions to welcome existing, new, and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintain store visual appeal, engage customers, and promote specific merchandise.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Developed strong rapport with customers and created positive impression of business.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Reviewed sales and gross profit report to assess company efficiency.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Accounts Payable, Accounts receivable

• Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
• Account Payable-Accounts Receivable - using Quickbooks
• Supported the owner with proactive correspondence management, document coordination and customer relations.
• Delivered clerical support by handling range of routine and special requirements.
• Interacted with customers by phone, email or in-person to provide information.
• Reconciled account files and produced monthly reports to keep the owner informed about office operations.

• Answered customer questions about products and services.
• Kept front check out area clean and organized.
• Processed payments and returns with accuracy and efficiency.

• Ability to communicate on all levels via various media, phone, fax, direct, email.
• Coordinated between billing department and customers to resolve problems.
• Directed creative process for traditional and online ads.
• Developed campaigns, led design and tracked results.
• Compiled data and ensured accuracy prior to input.
• Obtained scanned records and uploaded them into the database.

• Followed up with customers to collect information and verify details.
• Generated reports detailing various metrics and account information.
• Researched topics and completed due diligence to resolve issues in a timely manner.
• Completed data entry tasks with accuracy and efficiency.
• Organized forms, made photocopies, filed records and prepared correspondence and reports.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Executed record filing system to improve document organization and management.
• Created and maintained databases to track and record customer data.
• Managed filing system, entered data and completed other clerical tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Liaised between clients and vendors and maintained effective lines of communication.