Beth Schoelkopf
Lancaster
Summary
Dynamic, relationship-focused professional with exceptional communication skills and strategic problem-solving abilities. Proven track record in managing high-stakes situations while fostering trust and delivering tailored solutions to a diverse clientele. Currently transitioning into a customer support and account management role, bringing enthusiasm and a commitment to excellence in client engagement and service delivery. Prepared to leverage expertise to enhance customer experiences and drive satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
KLYR Rum LLC
Lewisberry, PA, USA
01.2025 - Current
- Possess a positive, can-do attitude and be willing to do whatever is needed to get the job done.
- Be an excellent communicator- both through typing and on the phone (if needed.)
- Be proficient in apple hardware, and have a basic understanding of website back ends, routing software, inventory systems and/or willingness and ability to learn.
- Have a good understanding of plants/horticulture and/or an extreme eagerness to learn.
- Be located in Lancaster, PA or nearby.
- 40 Hour work week required during peak times (March-June, November) with very occasional weekends. 25-30 hours per week during the remainder of the year.
- Customer Service Manager with 7+ years of experience leading high-performing support teams, improving service operations, and elevating customer satisfaction.
- Skilled in coaching staff, resolving escalations, optimizing workflows, and implementing data-driven strategies that reduce response times and boost retention.
- Known for building strong cross-functional relationships, strengthening customer loyalty, and creating a positive, solutions-focused service culture.
6th Grade Teacher
Penn Manor School District
Central Manor, PA, USA
01.2012 - 01.2025
- Delivered clear, empathetic instruction to diverse student populations—paralleling customer support through tailored, patient communication.
- Resolved student and parent concerns promptly and diplomatically, turning potential conflicts into positive outcomes.
- Managed extensive records for 100+ students, tracking performance, behavioral incidents, and communication logs with accuracy and confidentiality.
- Collaborated with colleagues, specialists, and administrators to meet student needs—mirroring cross-team work in support and fulfillment coordination.
- Created differentiated materials and resources to support a wide range of learning needs—experience directly applicable to building client-specific documentation.
- Spearheaded improvements in classroom systems and workflows, boosting efficiency and student engagement.
- Learned and implemented new technologies, tools, and standards, regularly demonstrating adaptability and a growth mindset.
Business Analyst, Divisional Manager, District Manager, National Training Director
Dun & Bradstreet
- 09.2001
Education
Elementary Education Certification -
Millersville University
Millersville, PAB.S. - Business Administration
Franklin and Marshall College
Lancaster, PASkills
- Exceptional Communication Skills
- Problem Solving
- Adaptability
- Patience
- Empathy
- Organization
- Time Management
- Conflict Resolution
- Technology Skills
- Process Skills
Timeline
Customer Service Manager
KLYR Rum LLC
01.2025 - Current
6th Grade Teacher
Penn Manor School District
01.2012 - 01.2025
Business Analyst, Divisional Manager, District Manager, National Training Director
Dun & Bradstreet
- 09.2001
B.S. - Business Administration
Franklin and Marshall College
Elementary Education Certification -
Millersville University
Tools And Platforms
- Apple & PC hardware
- Google Suite
- Microsoft Office
- Zoom/Google Meet
- QuickBooks