Bethaney Brown
Pittsburgh
Summary
Professional with solid experience in office management, and ready to excel in front desk operations. Demonstrates strong organizational skills, effective communication, and proficiency in handling administrative tasks. Known for fostering team collaboration, adapting to changing needs, and driving results. Dependable and resourceful with focus on enhancing operational efficiency and ensuring welcoming environment for all stakeholders.
Overview
6
6
years of professional experience
Work History
Front Desk Office Manager
Southern Dermatology & Medical Spa
04.2024 - 11.2024
- Managed patient scheduling and coordinated appointments efficiently for both locations
- Assisted patients with inquiries, providing exceptional customer service and support in a busy environment
- Streamlined front desk operations
- Collaborated with medical staff regarding patient needs and concerns while acting as a Liaison for front desk staff
- Trained new employees on front office procedures and software usage
- Implemented office protocols
- Assisted in Handling minor billing inquiries
- Managed inventory to assist in maintaining optimal stock levels
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs
- Implemented an organized filing system and protocol for new referral system, facilitating quick access to important documents and improving overall productivity
- Referral Specialist sub-title
- Maintained a high standard of cleanliness within the medical reception area and medical rooms by performing routine upkeep tasks, creating a welcoming atmosphere for patients
- upsold additional services or products whenever when promotions were available.
- Facilitated swift resolution of billing discrepancies by liaising with accounting teams
- Opened and closed location and monitored shift
- Coordinated with the Sales Representatives in regards to meetings, product demos, and samples
Front Desk Patient Coordinator
Southern Dermatology and Medical Spa
01.2023 - 04.2024
- Coordinated communication between patients and medical staff to enhance service delivery.
- Assisted with insurance verification processes, ensuring accurate patient information capture.
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
- Completing Daily assignments in a timely manner.
- Contributed to team meetings by providing insights on patient feedback for service improvement.
- Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
- Assisted clinicians in maintaining updated inventory levels for supplies and medical equipment, supporting a well-stocked and prepared practice.
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Provided support in the billing department, verifying insurance coverage and processing claims accurately and promptly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with Promotional Specials and Parties.
Director of Banquet Operations
Fox Chapel Golf Club
12.2018 - 11.2023
- Coordinated large-scale banquet events and ceremonies, ensuring seamless execution and guest satisfaction.
- Venue Tours of Space and Reviewing of the contract with member/guest.
- Responded and Coordinated via telephone and email in a timely manner.
- Developed event timelines and logistics plans, streamlining operations for multiple simultaneous functions by creating BEOs and distributing them accordingly.
- Assisted in Yearly Forecasting and Budgeting
- Completed Billing for Events.
- Established a culture of continuous improvement within the banquet department, empowered staff to suggest and implement operational enhancements.
- Collaborated with culinary team to develop menus tailored to member or guests specific requirements and preferences.
- Boosted member and guest satisfaction by consistently delivering memorable events.
- Coordinated with event planners on all aspects of function organization from room setup to menu selection.
- Developed strong relationships with vendors in regards to setup and needs for events to better execute the event expectations.
- Increased overall revenue by identifying opportunities to upsell clients on additional services and amenities.
- Managed and Approved staff schedules and maintained adequate coverage for all shifts.
- Assisted in leading the Events Committee Meetings with our Events Board.
- Enforced all Club Policies and Procedures.
Education
Hospitality Management
Indiana University of Pennsylvania
Indiana, PA05-2015
Skills
- Strong organization
- Customer service expertise
- Exceptional communication
- Staff training and development
- Time management proficiency
- Creativity and innovation
- Event management
- Computer Efficiency
- Decision-making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Developed new system for Referrals in order to be more productive and control time management
- Promoted and Up-sold products to customers
- Conflict Resolution for customer complaints and issues
The Boardroom Magazine Distinguished Achievement
Awarded for Excellent Contribution in Leadership to the Member Experience of 2020
Timeline
Front Desk Office Manager
Southern Dermatology & Medical Spa
04.2024 - 11.2024
Front Desk Patient Coordinator
Southern Dermatology and Medical Spa
01.2023 - 04.2024
Director of Banquet Operations
Fox Chapel Golf Club
12.2018 - 11.2023
Hospitality Management
Indiana University of Pennsylvania
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