Betsy Rodríguez
Teacher In Secondary Education And Diversified In Business Computing
David
Summary
Innovative Computer Science Teacher offering 5 years of expertise in developing and implementing computer science curriculum. Talented in teaching students hands-on technical lessons and critical-thinking methods to achieve specific goals. Focused on emphasizing the importance of web etiquette and vital professional technology practices to prepare students for careers in any industry.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Computer Science Teacher
Meduca
03.2013 - 12.2015
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Designed comprehensive rubrics for grading assignments, maintaining consistency in performance evaluation standards.
- Planned and implemented curriculum to teach up-to-date technology to 200 students.
- Implemented differentiated instruction strategies to accommodate diverse learning styles while promoting inclusive classroom experiences.
- Enhanced student performance by implementing innovative teaching techniques and strategies.
- Evaluated student progress through regular assessments, providing constructive feedback for continuous improvement.
- Invigilated and graded projects, quizzes and examinations.
- Encouraged peer collaboration through group projects and presentations, fostering teamwork skills among students.
Customer Care Executive
Digicel
09.2008 - 03.2012
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
Education
Faculty in Secondary And Diversified Education - Education
UNACHI
David, Panama 05.2001 -
Bachelor's Degree in Business Informatics - Computer Science
UNACHI
David, Panama 05.2001 -
Skills
Computer Networking
Programming Languages
Hardware lessons
Colleague collaborations
Computational theory
Operating systems
Teaching software
Monitoring equipment inventory
Web development
Hardware maintenance
Video Editing
Student Evaluation
Hobbies
- Play Piano
- Gardening
- Paint mandalas
- Reading
Timeline
Computer Science Teacher
Meduca
03.2013 - 12.2015
Customer Care Executive
Digicel
09.2008 - 03.2012
Faculty in Secondary And Diversified Education - Education
UNACHI
05.2001 -
Bachelor's Degree in Business Informatics - Computer Science
UNACHI
05.2001 -
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