Betzaida Montero
Industrial Engineer
Panama City,Panamá
Summary
Dedicated Administrative and Customer Service Professional with a strong work ethic and a focus on delivering exceptional service. Proven skills in communication, planning, and prioritization, complemented by expertise in drafting reports, managing correspondence, and maintaining tracking spreadsheets. Detail-oriented with extensive experience in customer service, data entry, and office management. Committed to fostering professional relationships that enhance service delivery and drive business results, while demonstrating strong multitasking abilities.
Overview
14
14
years of professional experience
19
19
years of post-secondary education
1
1
Certification
Work History
Administrative Officer
Delivery Dynamics
9 2021 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Responded to customer requests for products, services, and company information.
Analyst
BG Valores, S.A.
10.2016 - 12.2020
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Identified and resolved problems through root cause analysis and research.
- Maintained database systems to track and analyze operational data.
- Reviewed sales and gross profit report to assess company efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Responded to customer requests for products, services, and company information.
Account Manager Assistant
Banco General, S.A.
02.2012 - 10.2016
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Provide assistant to the corporate clients of the Manager, Assistant Manager, and the Official of the Cash Management area of the Corporate Department.
- Stablish and make a constant communication with the clients, over the phone, by email and visiting the customers.
- Follow the process, procedures, emails, phone calls for a better assistance to the clients
- Management of Legal Documentation, verify parameters set for processes with the Compliances department.
Collection and Customer Services Representative
Sitel
01.2011 - 10.2012
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Processed payments and applied to customer balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer account discrepancies and concerns.
Education
High School Diploma -
Instituto Episcopal San Cristobal
03.1996 - 12.2008
Associate of Science - Industrial Engineering
Universidad Interamericana De Panama
03.2018 - Current
Skills
Customer Relationship Building
Workflow planning
Office Management
Customer Account Management
Certification
Seminar on Investment Promotion and Management for Developing Countries
Timeline
Associate of Science - Industrial Engineering
Universidad Interamericana De Panama
03.2018 - Current
Seminar on Investment Promotion and Management for Developing Countries
07-2017
Analyst
BG Valores, S.A.
10.2016 - 12.2020
Account Manager Assistant
Banco General, S.A.
02.2012 - 10.2016
Collection and Customer Services Representative
Sitel
01.2011 - 10.2012
High School Diploma -
Instituto Episcopal San Cristobal
03.1996 - 12.2008
Administrative Officer
Delivery Dynamics
9 2021 - Current
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