Beverly Bryant
Washington
Summary
Experienced Case Manager and Outreach Specialist with over 12 years of success leading healthcare coordination, project oversight, and benefit services. Skilled in streamlining operations, resolving access barriers, and enhancing patient engagement. Known for collaborative problem-solving, detail-oriented execution, and cross-functional communication. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
14
14
years of professional experience
Work History
Regional Case Manager
RareMed Solutions
01.2023 - Current
- Manage complex specialty care cases, including benefit investigations and prior authorizations.
- Serve as liaison between patients, providers, pharmacies, and insurers to ensure timely treatment access.
- Document interactions in CRM and ensure HIPAA compliance.
- Educate patients on support resources and coordinate care plans.
- Assist with new hire training and team support.
Special Projects Coordinator / Provider Service Coordinator
Highmark Wholecare
01.2016 - 01.2023
- Led vendor transitions for a $50M rewards program; improved member engagement and retention.
- Conducted quality assurance, compliance reviews, and testing for program enhancements.
- Facilitated communication between providers and internal teams.
- Designed and executed provider training and project progress meetings.
- Identified risks and implemented mitigation strategies.
Benefit Verification Specialist
AmerisourceBergen
01.2014 - 01.2016
- Maintained payer relationships and verified insurance benefits.
- Supported automation and compliance improvements.
- Ensured accuracy through QA checks and system enhancements.
Technical Support Representative
West Corporation
01.2012 - 12.2012
- Delivered tech support and ServiceNow troubleshooting.
- Developed user guides and knowledge base materials.
- Provided training and feedback to improve customer service tools.
Education
Some College (No Degree) - Information Technology & Software Development
Southern New Hampshire University
Manchester, NHSkills
- Case management and care coordination
- Benefit verification and prior authorization
- Patient education and CRM documentation
Timeline
Regional Case Manager
RareMed Solutions
01.2023 - Current
Special Projects Coordinator / Provider Service Coordinator
Highmark Wholecare
01.2016 - 01.2023
Benefit Verification Specialist
AmerisourceBergen
01.2014 - 01.2016
Technical Support Representative
West Corporation
01.2012 - 12.2012
Some College (No Degree) - Information Technology & Software Development
Southern New Hampshire University
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