beverly Cleveland
Wellsboro
Summary
Hardworking and focused Senior Administrative Assistant offering excellent communication, planning and prioritization skills developed over 20 years of related experience. Skilled at writing reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional customer service skills. Adept at preparing and maintaining files, greeting visitors and restocking supplies. Good communicator and planner with strong judgment and critical thinking abilities.
Overview
21
21
years of professional experience
Work History
Senior Administrative Assistant
Truck-Lite Co. Inc.
01.2014 - Current
- Monitored premises security, screened visitors, updated logs and issued passes.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Sorted mail and other important data.
- Reported maintenance problems to the appropriate personnel.
- Greeted 15+ daily visitors and customers upon arrival.
- Provided clerical support to company employees, including copying, faxing and file management.
- Wrote professional memorandum, letters and marketing copy.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Answered the phone by the second ring and greeted callers enthusiastically.
- Answered telephone inquiries from clients, vendors and the public.
- Received and routed business correspondence to correct department or staff member.
- Coordinated office activities and public events, including product ordering, set up and technology.
- Assisted administrative team members with completing daily tasks in order to maintain a smooth workflow.
- Opened and properly distributed incoming mail.
- Restocked communal fridge, maintained break room and took out trash.
- Escorted visitors to specific offices or meeting rooms.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Directed guests and routed deliveries and courier services.
- Helped distribute employee notices and mail around the office.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
- Assisted senior administrative professionals with daily work tasks.
- Greeted customers and visitors in-person and via telephone calls.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Prepared and distributed payroll for staff of 250 direct reports.
- Screened and sorted incoming mail, faxes, and deliveries and routed them to the appropriate personnel.
- Input all documents into the records management system.
- Assisted with event planning, including associated travel and logistical arrangements.
- Answered and managed incoming and outgoing calls while recording accurate messages.
Title Clerk
Advantage Abstract Inc.
10.2003 - 10.2013
- Answered telephone inquiries from clients, vendors and the public.
- Screened and sorted incoming mail, faxes, and deliveries and routed them to the appropriate personnel.
- Processed client rebate reconciliation, reporting and check requests.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees, including copying, faxing and file management.
- Reviewed incoming correspondence and determined the action required and its priority.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Input all documents into the records management system.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Checked accuracy and integrity of files and resolved errors.
Medical Receptionist
Somerton Family Medical
04.2008 - 04.2013
- Ensured collection of lab specimens by appropriate lab courier.
- Referred problems to technologists, specialists, supervisors, managers and pathologists as needed.
- Escorted patients to examination rooms.
- Prepared initial patient charts for admission.
- Attended required training, education and meetings.
- Maintained detailed records of test results by entering data and patient information into computer.
- Electronically input test orders requested by clients.
- Report significant information and changes in patient condition to nurse supervisor.
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored expiration of medical supplies and medications.
- Scheduled and accompanied clients to medical appointments.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Answered the phone by the second ring and greeted callers enthusiastically.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Ensured the waiting room looked neat and organized at all times.
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Obtained payments from patients and scanned identification and insurance cards.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Collected and processed co-payments and out-of-pocket charges.
Education
High School Diploma -
Lincoln High School
Philadelphia, PA1982
Skills
- Greeting visitors
- Scheduling services
- Filing and data archiving
- Professional phone etiquette
- Pleasant demeanor
- Answering incoming calls
- Records management
- Documents filing
- HIPAA compliance
- Patient scheduling
Timeline
Senior Administrative Assistant
Truck-Lite Co. Inc.
01.2014 - Current
Medical Receptionist
Somerton Family Medical
04.2008 - 04.2013
Title Clerk
Advantage Abstract Inc.
10.2003 - 10.2013
High School Diploma -
Lincoln High School
Similar Profiles
Veronika SerjakovaVeronika Serjakova
Level 1 Operator at Truck-LiteLevel 1 Operator at Truck-Lite
Tanya McLeanTanya McLean
Regional Sales Manager at Truck-Lite (Clarience Technologies)Regional Sales Manager at Truck-Lite (Clarience Technologies)
Ioana Adina NicolaeIoana Adina Nicolae
Machine Operator at Truck-Lite LtdMachine Operator at Truck-Lite Ltd