Bhoomitah Bissessur
Triolet
Summary
Debt Collection Officer with 3.5+ years of experience in retail debt recovery and arrears management. Skilled in negotiating repayment plans, managing high-volume portfolios, and ensuring compliance with fair collection practices. Strong communicator with a solid foundation in accounting and business principles, seeking to contribute
Overview
6
6
years of professional experience
Work History
Debt Recovery Officer
Sogerec Ltd
Port Louis
09.2022 - Current
- Managed a portfolio of delinquent accounts and non-performing credit facilities.
Engaged customers to negotiate affordable and sustainable repayment arrangements.
Monitored repayment plans and followed up to ensure compliance with agreed terms.
Conducted financial assessments to determine customers’ repayment capacity.
Applied appropriate debt recovery strategies based on individual case analysis.
Carried out field visits where necessary to support recovery actions.
Prepared recovery reports and maintained accurate manual and electronic records.
Referred unresolved cases for legal recovery and followed up on progress.
Worked closely with internal teams to support recovery and resolve account issues.
Achieved recovery targets while complying with policies, procedures, and legal requirements.
Concierge
Lux Grand Baie
Grand Baie
04.2022 - 09.2022
- Delivered high-quality customer service through effective communication, problem-solving, and conflict resolution.
Managed guest requests efficiently while maintaining discretion and professionalism.
Handled high-pressure situations requiring quick decision-making and adaptability.
Developed strong interpersonal skills applicable to customer negotiation and relationship management. - Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Customer Service Representative
Apollo Blake
Ebene
12.2019 - 02.2020
- Responded to customer inquiries and complaints in a timely and professional manner.
- Investigated issues and provided clear resolutions to maintain customer satisfaction.
- Drafted professional email correspondence in English regarding service and payment matters.
- Strengthened communication and client-handling skills in a fast-paced environment.
Education
High School Diploma -
DAV College
Morcellement St Andre Skills
- Retail Banking Debt Collection & Recovery
- Payment negotiation
- Arrears Monitoring & Delinquency Management
- Customer Repayment Negotiation & Rescheduling
- Financial Assessment of Retail Customers
Credit Risk Awareness
- Compliance with Fair Debt Collection Practices
- High-Volume Call Handling & Case Management
- Documentation, Reporting & Record Management
- Liaison with Internal Departments & Legal Teams
Languages
English
Intermediate (B1)
B1
French
Elementary (A2)
A2
Hindi
Beginner (A1)
A1
Affiliations
Volunteer at Rotaract Club of Triolet
Timeline
Debt Recovery Officer
Sogerec Ltd
09.2022 - Current
Concierge
Lux Grand Baie
04.2022 - 09.2022
Customer Service Representative
Apollo Blake
12.2019 - 02.2020
High School Diploma -
DAV College