Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Buchholtz

Glenside

Summary

Dynamic Office Manager with proven expertise at G.B. Landscaping LLC, excelling in customer relations and office administration. Recognized for enhancing client satisfaction through exceptional service and efficient billing processes. Skilled in data entry and organizational management, fostering a collaborative environment while maintaining confidentiality and accuracy in financial records.

Overview

12
12
years of professional experience

Work History

Office Manager

G.B. Landscaping LLC
05.2018 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Data entry of all clients
  • Billing through Quickbooks
  • Contact customers about billing and collecting payments.

Customer Service, Technical Support

Comcast Business
09.2015 - 05.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with billing disputes
  • Troubleshooted equipment

Customer Service Representative

Nutrisystem
06.2013 - 09.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Education

High School Diploma -

Abington High School
Abington, PA

High School Diploma -

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Billing
  • Scheduling and calendar management
  • Customer relations

Timeline

Office Manager

G.B. Landscaping LLC
05.2018 - Current

Customer Service, Technical Support

Comcast Business
09.2015 - 05.2017

Customer Service Representative

Nutrisystem
06.2013 - 09.2015

High School Diploma -

Abington High School

High School Diploma -

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Bianca Buchholtz