Bianca Carrizal

Sales & Performance Leadership
• Analyze sales reports to identify trends, set sales goals, and drive daily and monthly performance results.
• Create sales-boosting promotions (e.g., price-point events, BOGO sales) based on historical event data and demand forecasting.
• Improve customer experience and increase sales through targeted marketing campaigns and in-store initiatives.

Team Leadership & Development
• Recruit talent by creating job postings, screening applicants, conducting interviews, and making hiring decisions.
• Train and onboard new employees, including paperwork, payroll setup, scheduling systems, and training platforms.
• Conduct performance reviews and provide ongoing coaching to build a motivated, high-performing team.
• Resolve staff conflicts, manage call-outs and coverage, and maintain strong employee morale and retention.
• Lead staff meetings multiple times per year to align the team on goals, performance, and store standards.

Customer Experience
• Oversee daily customer service operations and ensure a welcoming, brand-aligned shopping experience.
• Implement improvements to enhance the overall customer journey and increase loyalty program engagement.
• Train staff on customer service standards to ensure consistent, memorable interactions.

Visual Merchandising & Store Operations
• Execute and supervise visual merchandising to maintain a polished, trend-driven sales floor.
• Manage daily store operations, including scheduling, cash register oversight, and opening/closing procedures.
• Ensure smooth inventory operations through cycle counts, annual inventory execution, and demand forecasting.
• Maintain stock levels by analyzing inventory needs and coordinating replenishment based on sales velocity.

Loss Prevention & Compliance
• Implement loss-prevention practices to reduce shrink and safeguard store assets.
• Monitor store security and uphold operational policies, safety procedures, and compliance standards.

Business Strategy & Store Performance
• Create monthly schedules that balance labor budgets with business needs and sales forecasts.
• Use past event statistics and reporting data to plan strategic promotions and anticipate future sales opportunities.
• Communicates with owner to discuss store initiatives and meet business objectives.
• Develop and manage multi-platform marketing campaigns to support brand strategy and drive store traffic.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

• Solved customer challenges by offering relevant items and services.
• Engaged with customers to effectively build rapport and lasting relationships.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.