Bianca Coppola
Moscow
Summary
Dedicated individual with strong customer service skills, experienced in delivering exceptional dining experiences and resolving conflicts. Committed to enhancing guest satisfaction through effective communication, teamwork, and efficient multitasking skills.
Overview
3
3
years of professional experience
Work History
Waitress/Restaurant Hostess
Barletta's Bar & Restaurant
Scranton
08.2023 - Current
- Delivered exceptional customer service in fast-paced restaurant, enhancing overall dining experience.
- Took orders accurately and efficiently from customers at the table.
- Delivered food and beverages promptly to ensure customer satisfaction.
- Engaged with customers throughout meal service to confirm satisfaction and address needs promptly.
- Resolved customer inquiries and complaints with professionalism and care.
- Developed positive relationships with regular customers through friendly conversation.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Assisted in maintaining cleanliness and organization of dining area.
- Maintained a clean work station by restocking supplies, wiping down counters.
THON Committee Member
Penn State THON
State College
01.2026 - 02.2026
- Coordinated donor drives and participated in fundraising events to support THON initiatives.
- Volunteered during THON weekend, contributing to various shifts to ensure smooth event operations.
- Delivered meals to THON dancers and volunteers, supporting their needs during events.
- Served THON's top donors by addressing their inquiries and needs.
- Regulated spectator safety in the Bryce Jordan Center.
- Attended meetings, listened to presentations, and discussed various topics with other committee members.
Education
Bachelor of Science - Nursing
Pennsylvania State University
University Park, PA05-2029
High School Diploma -
Valley View High School
Archbald, PA06-2025
Skills
- Customer service
- Hospitality and accommodation
- Team collaboration
- Effective communication
- Strong multitasking
- Conflict resolution
- Time management
- Guest/patient care
Timeline
THON Committee Member
Penn State THON
01.2026 - 02.2026
Waitress/Restaurant Hostess
Barletta's Bar & Restaurant
08.2023 - Current
Bachelor of Science - Nursing
Pennsylvania State University
High School Diploma -
Valley View High School