Bianca Tovar
Kennett Square
Summary
I am 34 years old with two amazing kids.
For the past 7 years, I have worked as a member service advisor at Franklin Mint Federal Credit union in the call center. I have a strong background in providing exceptional service in a high call volume environment In my experience I have answered inquiries, managed accounts, and built customer relationships. I believe that having a positive attitude, being able to adapt to situations, multi tasking and always strive to enhance you knowledge, are what makes a career.
Overview
2026
2026
years of professional experience
Work History
Member Service Representative
Franklin Mint Federal Credit Union
03.2018 - 08.2025
Front Desk Advisor
Hand and Stone Massage and Facial
2016 - 2018
- Handled sensitive guest complaints
- Sold memberships
- Processed transactions
- Cancel and book appointment
- Kept the spa clean and Orginized
.
Education
Pulse Beauty Academy
Downingtown, PANo Degree - Business Management
University of Phoenix
Tempe, AZHigh School Diploma -
Unionville High School
Kennett Square, PA06-2009
Skills
- Customer service
- Financial transactions
- Customer support
- Call center experience
- Banking
- Payment processing
- Computer skills
- Remote office availability
Timeline
Member Service Representative
Franklin Mint Federal Credit Union
03.2018 - 08.2025
Front Desk Advisor
Hand and Stone Massage and Facial
2016 - 2018
Pulse Beauty Academy
No Degree - Business Management
University of Phoenix
High School Diploma -
Unionville High School
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