BIBI SHABEBAH RUKSAR CHOONKA
Fond Du Sac
Summary
Energetic Passenger Attendant ready for continuous work assisting with mobility, boarding and routing needs. Well-versed in transit operations and safety requirements. Great at managing time and multitasking to handle simultaneous tasks. Dependable [Job Title] dedicated to supporting passengers and giving every rider safe and enjoyable trips. Proficient in safety and compliance requirements. Bringing [Number] years� experience to new permanent role. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
MSC CRUISE
Housekeeping {cabin Steward}
04.2023 - Current
- Established strong relationships with frequent cruisers through attentive service and genuine interaction, resulting in repeat bookings and increased loyalty.
- Collaborated with fellow Cruise Representatives to ensure seamless coordination of events and activities throughout each voyage.
- Managed passenger inquiries and resolved issues promptly, maintaining a high level of customer satisfaction throughout the journey.
- Streamlined boarding processes for efficient embarkation and disembarkation of passengers, improving overall guest experience.
- Participated in daily entertainment programs to create an engaging atmosphere for passengers during their stay onboard the ship.
Ship Supervisor {store}
Tui Cruise
06.2022 - 10.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Housekeping Cleaner
Tui Cruise
06.2021 - 02.2022
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
Housekeeping Room Attendant
Zilwa Attitude
09.2017 - 06.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Housekeeping and Laundry Attendant
Le Plamist Hotel
10.2016 - 12.2016
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
Education
School Certificate
SSS REMPART
Riviere Du Rempart, Mauritius11.2009
Skills
- Strong Organization
- Guest Relations
- Language Fluency
- Entertainment management
- Cultural Awareness
- Itinerary Creation
- Emotional Support
Additional Information
STATUS: Holding driving license
music passion of my life
music give us courage and also to became stronge in life
Timeline
MSC CRUISE
Housekeeping {cabin Steward}
04.2023 - Current
Ship Supervisor {store}
Tui Cruise
06.2022 - 10.2023
Housekeping Cleaner
Tui Cruise
06.2021 - 02.2022
Housekeeping Room Attendant
Zilwa Attitude
09.2017 - 06.2021
Housekeeping and Laundry Attendant
Le Plamist Hotel
10.2016 - 12.2016
School Certificate
SSS REMPART
Similar Profiles
NITESH PAHUJANITESH PAHUJA
Operations manager at Content Cabin powered by Husys (A division of Coupon Cabin LLC)Operations manager at Content Cabin powered by Husys (A division of Coupon Cabin LLC)
Murielle LaguerreMurielle Laguerre
Cabana Bay Beach Resort at Housekeeping/housekeeping, supervisorCabana Bay Beach Resort at Housekeeping/housekeeping, supervisor
Oliver BroomeOliver Broome
Maintenance assistant at Cool Cabin Self Catering AccommodationMaintenance assistant at Cool Cabin Self Catering Accommodation