BILL FEDERER
Kunkletown
Summary
Dynamic operations leader with over 20 years of experience driving productivity and enhancing customer satisfaction. Increased team efficiency by 30% and reduced customer escalations by 40% through targeted coaching and strategic process improvements. Recognized for fostering collaborative relationships and strengthening operational performance.
Overview
20
20
years of professional experience
Work History
Operations Supervisor
Monster Energy
04.2026 - Current
- Lead daily operations for a high-volume distribution facility while driving productivity, safety, and customer service.
- Managed workforce planning, staffing, and labor allocation to align with changing business demands and control operational costs.
- Increased team productivity by 30% through coaching and employee development.
- Coach and develop employees through performance management, mentoring, and leadership development.
- Improve workflow efficiency by 25% through strategic process improvements.
- Reduce customer escalations by 40% through proactive problem solving.
- Built collaborative relationships across departments, enhancing operational execution and increasing customer satisfaction.
- Strengthened accountability through implementation of performance management processes and targeted development plans.
Operations Supervisor
Lowe's Regional Distribution Center
09.2024 - 04.2026
- Directed operations in 1.3-million-square-foot distribution center, overseeing 30+ associates to ensure smooth workflow and efficiency.
- Improved processing efficiency by 20% through strategic labor deployment.
- Reduced safety incidents by 50% by strengthening safety culture and accountability.
- Managed labor planning and staffing strategies, aligning resources with productivity goals and budget requirements.
- Developed employees through coaching, succession planning, and performance management.
- Collaborated with leadership teams to enhance customer service and optimize operational performance.
Operations Manager
Safelite Distribution Center
09.2022 - 08.2024
- Led 50 associates and supervisors while establishing staffing plans, operating procedures, and performance expectations.
- Enhanced workflow efficiency and reduced labor costs through Lean process improvements.
- Formulated operational strategies that supported customer service and contributed to long-term business growth.
- Successfully launched a new distribution center from startup through full operation.
- Built strong relationships with cross-functional business partners to achieve company objectives.
- Established procedures that minimized product damage during transit, ensuring product integrity.
Operations Supervisor
QVC Distribution Center
07.2019 - 08.2022
- Directed workforce of 65+ associates and supervisors to achieve operational goals.
- Improved employee productivity by up to 20% through coaching and leadership development.
- Managed forecasting, scheduling, and inventory control to enhance process improvement initiatives.
- Collaborated across departments to improve service levels and operational efficiency.
- Launched new fulfillment center by developing staffing models and operational processes.
Sales Representative
FBM
10.2015 - 06.2019
- Consistently exceeded sales goals through strategic prospecting and customer engagement.
- Managed customer accounts, identifying and leveraging opportunities for additional revenue growth.
- Cultivated new business opportunities while fostering strong client relationships to drive retention.
- Prepared sales reports and analyzed business trends to improve performance.
Assistant Store Manager
Lowe's Home Improvement
10.2006 - 10.2015
- Managed staffing, scheduling, and labor planning while improving customer service and overseeing inventory and financial performance.
- Recruited, interviewed, hired, and developed employees, enhancing team capabilities across multiple departments.
- Improved operational efficiency through coaching, employee engagement, and continuous improvement.
- Built strong customer relationships, driving profitability and minimizing shrink.
Education
2 years in Architectural Engineering program -
Tennessee Tech
Cookeville, Tennessee01-1991
Skills
- Operations Leadership
- Operational Strategy
- Project Management
- Process Improvement
- Strategic Planning
- Workforce management
- Labor Planning
- Budget accountability
- Performance metrics
- Staff Development
- Employee development
- Change Management
- Continuous Improvement
- Client management
- Customer service
- Team Building
Timeline
Operations Supervisor
Monster Energy
04.2026 - Current
Operations Supervisor
Lowe's Regional Distribution Center
09.2024 - 04.2026
Operations Manager
Safelite Distribution Center
09.2022 - 08.2024
Operations Supervisor
QVC Distribution Center
07.2019 - 08.2022
Sales Representative
FBM
10.2015 - 06.2019
Assistant Store Manager
Lowe's Home Improvement
10.2006 - 10.2015
2 years in Architectural Engineering program -
Tennessee Tech