William Malie
Belle Vernon
Summary
Dedicated professional with strong skills in customer service, teamwork, and brand awareness. Proven track record in enhancing guest experiences by achieving flawless secret shops and customer compliments during random surveys.
Overview
21
21
years of professional experience
Work History
Dual Rate Supervisor
Nemacolin Woodlands Resort - Casino at Nemacoln
Farmington, PA
08.2017 - 01.2026
- Supervised daily operations to ensure high service standards and guest satisfaction.
- Resolved guest complaints promptly, ensuring positive experiences and loyalty retention.
- Trained and mentored staff in operational procedures and best practices.
- Coordinated team schedules to optimize workflow and resource allocation.
- Monitored gaming machines to ensure compliance with regulations and operational standards.
- Assisted customers with inquiries, providing exceptional service and enhancing the guest experience.
- Conducted routine maintenance checks on slot machines to ensure optimal functionality and performance.
Restaurant Food Server
Hollywood Casino at The Meadows
Washington, PA
06.2007 - 04.2017
- Delivered exceptional customer service to enhance guest dining experiences.
- Managed multiple tables efficiently in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on restaurant procedures and menu knowledge.
Front End Supervisor
K-Mart Store
Bridgeville, PA
01.2005 - 06.2007
- Managed front end service desk with multiple cash registers, lottery terminal, and money transfer system to facilitate customer transactions.
- Supervised front-end operations, ensuring efficient customer service and streamlined workflows.
- Prepared daily cash bags for departments, ensuring accuracy and security for smooth store operations. for each department from the cash office cart that was supplied to me after opening the store.
Education
High School Diploma -
Trinity High School
Washington, PA2003
Skills
- Operational efficiency
- Workplace safety
- Surveillance monitoring
- Recordkeeping skills
- Customer service
- Greeting guests
- Teamwork and collaboration
- Problem-solving
- Brand awareness
Timeline
Dual Rate Supervisor
Nemacolin Woodlands Resort - Casino at Nemacoln
08.2017 - 01.2026
Restaurant Food Server
Hollywood Casino at The Meadows
06.2007 - 04.2017
Front End Supervisor
K-Mart Store
01.2005 - 06.2007
High School Diploma -
Trinity High School