Billie Worley
York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Transportation Support
Strategic Logistics
10.2022 - 08.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized McLeod software to enter data.
- Collaborated with team members to streamline processes and improve service delivery.
- Assisted in training new staff on customer service protocols and best practices.
- Scheduled pick up and delivery appointments with the customers for our drivers.
Sales Representative / Chain Account Manager
Ace Distribution
08.2021 - 09.2022
- Targeted potential accounts for new customers.
- Spoke directly with district managers at Targets, Walmarts, Weis Markets, and other large corporations about promotional deals and new products.
- Followed chain mandates and corporate planograms.
- Used software to submit orders and create invoices.
- Developed strong relationships with customers to enhance customer satisfaction and retention.
Customer Service Advisor
Mister Car Wash
09.2019 - 09.2021
- Ensured customer happiness by solving any issues or complaints.
- Sold monthly memberships and kept up with membership maintenance.
- Participated in team meetings to discuss performance metrics and identify areas for improvement.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Bakery Customer Service
Wegmans Supermarket
08.2018 - 09.2019
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote bakery sales.
- Customized special orders and prepared catering orders.
- Followed daily cleaning and food safety protocols.
- Cross-trained in other areas of the bakery department.
- Responded proactively and positively to rapid change.
Entry Level to Assistant Manager
Big Apple Bagels
04.2015 - 08.2018
- Led team in daily operations, ensuring efficient workflow and high service standards.
- Optimized stock levels and reduced waste.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Received ServSafe certification.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Associates - Graduated With Honors in Business Administration
Colorado Technical University
Colorado Springs, CO12-2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Organizational skills
Timeline
Transportation Support
Strategic Logistics
10.2022 - 08.2025
Sales Representative / Chain Account Manager
Ace Distribution
08.2021 - 09.2022
Customer Service Advisor
Mister Car Wash
09.2019 - 09.2021
Bakery Customer Service
Wegmans Supermarket
08.2018 - 09.2019
Entry Level to Assistant Manager
Big Apple Bagels
04.2015 - 08.2018
Associates - Graduated With Honors in Business Administration
Colorado Technical University