BJ Monger
Effort,PA
Summary
A seasoned leader in strategic planning and organizational development, I've significantly enhanced operational efficiency and innovation at Sunrgy Solar Distribution. Leveraging data analytics and fostering strategic partnerships, using an approach that combines critical thinking, developing a team, collaborating with exceptional communication, driving team success and achieving sustained business growth. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent ability to generate sales and operational strategies, develop a plan, tracking OKRs, and design a training plan to help the company achieve results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Strategic Planning
Sunrgy Solar Distribution
12.2023 - 12.2024
- Influenced corporate direction with insightful competitive analysis reports presented to senior leadership teams for informed decision-making. These decisions influenced reduction in warehouse size and saved company almost $1M over a year.
- Located new potential warehouse target locations, and negotiated leases for long-term cost reduction in expenses to acquire approved sites at 5 warehouses.
- Stood up 5 warehouses nationwide from 5,000 to 55,000 sq ft. Leased warehouses, stocked them with product and equipment, hired staff, trained them on processes and software, and put in place measurements to track their results.
- Implemented continuous improvement practices that led to increased operational excellence (reduced costs and risk, increased revenue and efficiency) in all functional areas across 7 warehouses.
- Reduced financial and operational risk by creating internal audit function and conducting thorough audits to identify areas for improvement in performance and reduction of expenses.
- Collaborated with the purchasing Director, Sales Director, and Warehouse Managers to create an S&OP monthly plan to create visibility of operations, finance, and sales initiatives in the organization.
Leadership Coach and Culture Development Director
BayWa Solar Systems
06.2022 - 12.2023
- Conducted 360-degree feedback assessments for leaders to gain insights into their areas of improvement and development opportunities.
- Developed comprehensive training programs for managers, resulting in improved team performance and collaboration.
- Enhanced employee leadership skills by conducting personalized coaching sessions and assessments.
- Established strong relationships with clients by consistently delivering actionable advice that led to measurable improvements in their performance as leaders.
- Analyzed metrics related to employee satisfaction, identifying trends and implementing targeted interventions when necessary.
- Identified skill gaps in leadership teams and provided tailored coaching to address weaknesses and capitalize on strengths.
- Spearheaded change management processes during organizational transitions, ensuring minimal disruptions to operations and employee morale.
- Provided one-on-one executive coaching services supporting career transition periods or specific developmental needs of leaders at various levels within organizations.
- Partnered with senior management to define core values, mission statements, and strategic objectives related to organizational culture initiatives.
- Utilized psychometric tools such as DISC assessments to provide valuable insights into individual personality types and preferred communication styles within teams.
- Conducted regular focus groups with employees at various levels of the organization to gather feedback on cultural improvements needed or desired changes within the workplace environment.
- Facilitated group coaching sessions to foster teamwork, enhance communication skills, and improve problem-solving abilities among team members.
- Devised recognition schemes that celebrated achievements of individuals and teams, boosting morale and motivation levels throughout the company.
- Partnered with senior leadership to define core competencies critical for success in management positions across the company.
- Enhanced company culture by developing and implementing employee engagement programs.
- Implemented individual development plans for high-potential employees, preparing them for future leadership roles within the organization.
- Established a comprehensive onboarding process for seamless integration of new employees into the organization.
- Assisted executives in refining their communication styles, resulting in increased employee engagement and satisfaction.
- Assisted in the recruitment process by ensuring hiring practices aligned with company culture, values, and diversity commitments.
- Organized company-wide events that fostered camaraderie and strengthened relationships among colleagues across different departments.
- Designed courses to meet company requirements and help develop new leaders within organizational structure.
- Launched mentorship programs that supported career development for high-potential employees within the organization.
Acquisition Integration Manager
BayWa Solar Systems
11.2021 - 06.2022
- Enhanced integration processes by coordinating cross-functional teams and resources.
- Achieved effective merger outcomes with detailed due diligence, risk assessments, and integration roadmaps.
- Increased the workforce by 33% and was able to streamline operations, and align the acquired company's procedures with the parent organization to ensure a smooth transition.
- Collaborated with stakeholders to align acquisition goals with organizational objectives.
- Strengthened team capabilities with targeted training programs and workshops.
Sales Team Leader
BayWa Solar Systems
03.2021 - 11.2021
- Consistently recognized as a top-performing Sales Team Leader, increasing revenue by 30% year-over-year and having the top-performing team every month.
- Built a strong team by recruiting and developing top sales talent.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Expanded company customer base, increased market share and cemented market presence by implementing strategic sales plans.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Implemented new sales techniques and tools that led to increased efficiency and effectiveness in acquiring new customers.
- Forecasted monthly sales to management and collaborated to build an effective sales team. And increased forecast-to-goal accuracy month-over-month by tracking metrics and implementing better sales trainings.
- Conducted monthly reviews of each team member's progress towards achieving established goals, providing constructive feedback as needed.
- Maintained strong communication between the sales department and other organizational functions, aligning efforts toward common objectives.
Customer Support Manager
BayWa Solar Systems
08.2019 - 03.2021
- Streamlined the customer support process for 15% faster resolution times and improved customer experience.
- Managed a team of 7 customer support representatives, providing ongoing training and development opportunities.
- Established a positive work environment for the support team, fostering open communication channels and boosting employee morale 10% (measured by eNPS).
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Trained and evaluated over 20 employees.
- Improved inventory accuracy through regular cycle counts and audits in 5-12 warehouses.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Monitored logistics performance and identified improvement opportunities to reduce logistics costs, negotiate better rates and lanes, onboard new carriers and strategic partners, and monitor costs more accurately.
- Maintained compliance with all regulations, reducing risk, and avoiding fines and penalties for the organization.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Collaborated with other departments, aligning goals to improve overall company performance.
- Coordinated logistics activities across multiple locations for seamless distribution operations.
Owner
Praxis
01.2011 - 01.2019
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised over 10 new coaches to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Evaluated competitors' offerings to identify gaps in the market for unique selling propositions that attracted new clients. This resulted in 3 new business streams and an increase of revenue by 25% in one quarter.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings. This helped maintain the quality of products offered at affordable pricing and convenience to customers while adding 5% revenue.
- Negotiated favorable lease terms for business expansion, securing prime location at reduced cost.
Education
MBA -
Quantic School of Business And Technology
Washington, DC02-2023
BBA - Accounting
New Mexico State University
Las Cruces, NM05-2002
Skills
- Leadership Training and Development
- Relationship Building
- Operational Excellence
- Data-driven decision making
- Teamwork and collaboration
- Critical thinking and Problem Solving
- Excellent communication
- Team leadership
Certification
- Facilitative Leadership Through Dialogue, Glenna Gerard, 2023
- Master Graduate, Rapport Leadership International, 2008
- Certified ScrumMaster (CSM)
- Block 1 Coach, Power Athlete, 2019
Timeline
Director of Strategic Planning
Sunrgy Solar Distribution
12.2023 - 12.2024
Leadership Coach and Culture Development Director
BayWa Solar Systems
06.2022 - 12.2023
Acquisition Integration Manager
BayWa Solar Systems
11.2021 - 06.2022
Sales Team Leader
BayWa Solar Systems
03.2021 - 11.2021
Customer Support Manager
BayWa Solar Systems
08.2019 - 03.2021
Owner
Praxis
01.2011 - 01.2019
MBA -
Quantic School of Business And Technology
BBA - Accounting
New Mexico State University
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