Kelly Davis
Zerbe,PA
Summary
Dynamic and loyal, with hands-on experience in a wide variety of environments and with talent for navigating challenges. I approach tasks with a range of problem-solving skills. I'm known for adaptability, empathy, and creativity, I am committed to making meaningful contributions and improving lives and experiences, while acknowledging that there is always something more to be learned from every interaction.
Overview
26
26
years of professional experience
Work History
Freelance Proofreader/Editorial Consultant
Self-employed.
09.2010 - Current
- Collaborated with authors to enhance clarity and coherence in written materials.
- Improved document accuracy by meticulously proofreading and editing various types of content, including scientific papers and college text books.
- Maximized document quality by suggesting revisions for awkward phrasing or unclear language.
- Demonstrated strong attention to detail when working with complex technical documents containing specialized terminology or jargon.
- Developed language skills and used additional technology in order to assist writers who were not proficient in English.
- Reinforced credibility of scholarly publications, by enforcing strict adherence to academic style guides during proofreading process.
- Enhanced impact of research papers, providing detailed feedback to authors on structure and argumentation.
- Credited in "Structural Geology" by George H. Davis, "Mineralogy and Optical Mineralogy" by Melinda Darby Dyar, and "Firefighting Essentials" by IFSTA, among other works.
Library Director
Port Carbon Public Library Association
07.2019 - 03.2024
- As the sole employee, researched and coordinated community services in order to assist patrons with various needs (i.e. providing pastors for funerals, volunteer opportunities for disabled adults, discreet access to abuse hotlines for battered women.)
- Provided patrons with information on library services and resources while modifying those resources to meet local needs.
- Conducted research to identify new materials for acquisition based on community needs, such as children's books written in Chinese.
- Assisted in planning events and fundraisers to promote literacy and lifelong learning initiatives.
- Developed the Reading Therapy Cat Program to assist adults and children with public reading and speaking.
- Managed budgets effectively, allocating funds strategically to maximize resources while minimizing expenses.
- Initiated digital library circulation process.
- Developed, implemented, and managed special programs like school summer and adult reading plans, notably the "Read Around the World".
- Addressed patron concerns promptly and effectively, ensuring a high level of customer satisfaction with library services, regardless of whether their needs fell into the category of a typical library's services.
- Confidently maintained and balanced library's annual budget and annual state report.
- Increased library patron satisfaction by implementing innovative programming and events tailored to community needs, including development of a "Human Library" for community groups desiring a speaker on a particular topic.
- Officially represented library at local meetings, borough, and county events to advocate for sponsorship opportunities.
- Interacted well with customers to build connections and nurture relationships, even personally delivering library materials to patrons in hospitals and nursing homes.
Coal Miner / Mine Tour Guide
Number 9 Mine and Museum
07.2019 - 10.2020
- Provided customers with a tour encompassing the history, geology, and personal experiences of the coal mines and miners of the region
- Extensively researched aspects of the mine, equipment, and workers in order to provide the most accurate information.
- Monitored geological conditions to identify potential hazards and implemented safety measures proactively.
- Safely and effectively responded to emergencies: medical / wildlife / psychological.
- Collaborated with team members to execute daily tour operations, enhancing efficiency and customer satisfaction.
- Received underground coal mining training and certificate from DEP.
- Operated heavy machinery for travel into and out of the mine, ensuring adherence to safety protocols and operational standards.
- Developed and provided individualized tours to family members of deceased miners who had been employed in the mine. Enabled them to experience the positive aspects of coal mining and find the peace and closure they desired.
- Created the lecture, "Women in Coal Mining", speaking on the topic in several areas of northeastern Pennsylvania.
Flight Attendant
Continental Airlines / United Airlines
08.1999 - 02.2019
- Earned the Golden Wings Award, given to an exceptional flight attendant candidate during training.
- Earned "Flight Attendant of the Quarter" designation for actions, including counseling peers and supervisors, following the 9/11 attacks.
- Delivered exceptional customer service, addressing passenger inquiries and resolving issues efficiently.
- Mentored junior flight attendants on best practices for safety protocols and customer engagement strategies.
- Led crisis management efforts during unforeseen turbulence or mechanical failures, ensuring passenger comfort and safety throughout incidents.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Contributed to company success by consistently ensuring that all flights departed on time, all amenities were on board, all entertainment technology was functioning before departure, and any issues with the entire Continental experience were resolved before the customers left the aircraft,
- Assisted in the operation of military charter flights, including transporting military personnel to and from Kuwait. Worked with crews to provide an in-flight experience catered to the emotional needs of returning soldiers.
- On time off, visited airline headquarters and met with administrators and schedulers in order to gain a better understanding of how the airline functioned and how I could improve the airline from my position.
- Re-wrote the Continental Airlines Flight Attendant Announcement Book at the request of the airline in order to simplify the language, correct errors, and ensure that the foreign language announcements were the same as the English announcements.
- Frequently assumed the Inflight Service Manager role on international flights, at the request of my crew members. As manager, coordinated services in all cabins, initiated door closing and opening procedures with ground staff, as well as boarding and deplaning of passengers, organized crew breaks, liaised with the pilots, resolved issues within the crew or between crew and passengers, operated entertainment systems, and managed and reported on all sales of amenities and duty free items.
Education
Bachelor of Science - Geology
West Chester University
West Chester05-2012
Skills
- Excellent grammar
- Foreign language learner
- Fact-checker
- WWII re-enactor
- Musician (Piano, Bass Clarinet)
- Composer
- Ballet dancer
- Actress (Community Theater)
- Public speaking
- Animal caretaker
- Volunteer firefighter
- Mediation skills
Timeline
Library Director
Port Carbon Public Library Association
07.2019 - 03.2024
Coal Miner / Mine Tour Guide
Number 9 Mine and Museum
07.2019 - 10.2020
Freelance Proofreader/Editorial Consultant
Self-employed.
09.2010 - Current
Flight Attendant
Continental Airlines / United Airlines
08.1999 - 02.2019
Bachelor of Science - Geology
West Chester University