Bladimir Castillo
Bethlehem
Summary
Dedicated and detail-oriented professional with over 6 years of experience in data entry, customer service, and team management. Proven ability to handle high-volume data entry with accuracy, provide excellent client support, and lead teams to exceed performance goals. Skilled in Microsoft Office Suite, database management, and remote collaboration tools. Seeking a remote data entry or customer support position to leverage strong organizational and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Entry Operator
JC Full Construction
11.2021 - Current
- Enter and maintain accurate project and client records in company databases.
- Prepare and update reports in Microsoft Excel and Google Sheets for management review.
- Provide customer service support via email and phone, resolving client inquiries promptly.
- Collaborate with remote teams to streamline workflow and ensure project deadlines are met.
Store Manager
Subway
09.2018 - 11.2021
- Supervised daily operations, including scheduling, inventory control, and customer service.
- Trained and managed a team of 10+ employees, improving efficiency and service quality.
- Handled cash management, sales tracking, and financial reporting.
- Ensured compliance with food safety standards and company policies.
- Improved customer satisfaction scores through proactive service and team coaching.
Education
GED -
Liberty Highschool
Bethlehem, Pennsylvania06-2020
Skills
- Data Entry & Database Management
- Customer Service & Client Support
- Team Leadership & Staff Training
- Microsoft Office Suite (Word, Excel, Outlook)
- Google Workspace (Docs, Sheets, Drive)
- Remote Collaboration (Zoom, Slack, Teams)
- Problem-Solving & Conflict Resolution
- Bilingual: English & Spanish
- Data auditing
- Data transcription
Certification
- [Data Entry Institue] License - [08/30/2025]
Additional Information
- Typing Speed: [50 WPM]
- Comfortable working in fast-paced and remote environments
- Strong organizational and multitasking skills
Timeline
Data Entry Operator
JC Full Construction
11.2021 - Current
Store Manager
Subway
09.2018 - 11.2021
GED -
Liberty Highschool
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