Dedicated Home Health Aid as well as detail-oriented Customer Care Representative with skills that help with issue resolution and communication committed to improving and delivering quality care and service .
Work History
Customer Care Representative
2 Years 10 Months
Parkway | 11.2023 - Current
Assisted customers with inquires about products and services
Resolved customer complaints through effective communication and problem solving
Educated customers on product features and benefits to enhance satisfaction
Answered customer inquires over the phone via email
Delivered customer support to high call load each shift
Home Health Aid
3 Years 2 Months
Rising Sun Home Care | 07.2023 - Current
Assisted clients with their daily living activities as well as personal care needs.
Administered medications according to care plans and instructions that management assigned.
Maintained clean and safe environments for clients through regular housekeeping tasks.
Recording daily notes about client conditions, treatments provided and progress made.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Home Health Aid
1 Year 9 Months
Merakey Behavioral Health | 09.2021 - 06.2023
Assisted clients with their daily living activities as well as personal care needs.
Monitored clients health by checking vital signs and reporting changes
Improved patients outlook and daily living through compassionate care.
Engaged patients in recreational activities such as reading books or playing games.
Tracked and reported clients progress based on observations and conversations.
Education
Associate of Science - Health Care Studies
Community College of Philadelphia | Philadelphia, Pa