Summary
Overview
Work History
Education
Skills
Timeline

Blahir Sargent

Rising Sun Home Care
Philadelphia
5
years of professional experience

Dedicated Home Health Aid as well as detail-oriented Customer Care Representative with skills that help with issue resolution and communication committed to improving and delivering quality care and service .

Work History

Customer Care Representative

2 Years 10 Months
Parkway | 11.2023 - Current
  • Assisted customers with inquires about products and services
  • Resolved customer complaints through effective communication and problem solving
  • Educated customers on product features and benefits to enhance satisfaction
  • Answered customer inquires over the phone via email
  • Delivered customer support to high call load each shift

Home Health Aid

3 Years 2 Months
Rising Sun Home Care | 07.2023 - Current
  • Assisted clients with their daily living activities as well as personal care needs.
  • Administered medications according to care plans and instructions that management assigned.
  • Maintained clean and safe environments for clients through regular housekeeping tasks.
  • Recording daily notes about client conditions, treatments provided and progress made.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Home Health Aid

1 Year 9 Months
Merakey Behavioral Health | 09.2021 - 06.2023
  • Assisted clients with their daily living activities as well as personal care needs.
  • Monitored clients health by checking vital signs and reporting changes
  • Improved patients outlook and daily living through compassionate care.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Tracked and reported clients progress based on observations and conversations.

Education

Associate of Science - Health Care Studies

Community College of Philadelphia | Philadelphia, Pa
Provisionally Certified Crcst -Aseptic Technical Solutions

- CRCST , Provisional

Aseptic Technical Solutions | Philadelphia, PA

Skills

Customer support
Issue resolution
Effective communication
Problem Resolution
Quality assurance
Data entry

Timeline

Customer Care Representative

Parkway
11.2023 - CurrentRead More

Home Health Aid

Rising Sun Home Care
07.2023 - CurrentRead More

Home Health Aid

Merakey Behavioral Health
09.2021 - 06.2023Read More

Community College of Philadelphia

Associate of Science from Health Care Studies
Read More

Aseptic Technical Solutions

from CRCST , Provisional
Read More
Blahir Sargent