Blaine Chismar
Latrobe
Summary
Experienced Regional Support Technician with strong troubleshooting abilities and repair skills. Committed to enhancing customer success through effective technical support and staff training.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Support Technician
Sheetz
Altoona, PA
10.2023 - Current
- Diagnose and resolve technical issues for diverse hardware and software systems.
- Provide exceptional customer support, ensuring prompt resolution of inquiries and concerns.
- Manage inventory of technical parts, ensuring availability and readiness for repairs.
- Train staff on troubleshooting techniques and operational procedures to improve efficiency..
- Coordinate with sub contractors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Manage inventory of hardware components for timely repair or replacement as needed.
- Respond to support requests from end-users and patiently walked individuals through troubleshooting tasks.
- Respond to telephone, email and in-person inquiries regarding operation, use and repair.
- Train junior technicians to improve their technical skills and increase overall team productivity.
- Streamline troubleshooting processes for increased efficiency and reduced downtime.
- Installed and configured operating systems and applications.
Equipment Service Technician
Sheetz Inc.
Altoona, PA
10.2011 - 10.2023
- Diagnosed and repaired various equipment to ensure optimal performance and reduce downtime.
- Conducted routine maintenance checks on machinery to uphold safety standards and operational efficiency.
- Collaborated with team members to troubleshoot complex equipment issues, enhancing problem-solving capabilities.
- Trained junior technicians on equipment servicing protocols, fostering knowledge sharing and skill development.
- Maintained accurate records of service activities, ensuring compliance with regulatory requirements and quality assurance.
- Coordinated with suppliers for timely acquisition of parts, minimizing disruptions in service operations.
- Enhanced equipment reliability by performing regular maintenance checks and addressing issues promptly.
- Increased team productivity by mentoring new technicians and sharing best practices for troubleshooting and repair methods.
- Supported inventory control efforts by monitoring parts usage, identifying trends, and suggesting appropriate stock levels for commonly used components.
- Contributed to cost reduction initiatives by implementing lean techniques in daily tasks and recommending process improvements where applicable.
Facility Support Technician
Sheetz Inc.
Altoona, PA
04.2011 - 10.2011
- Completed inventory counts and organized supplies.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
- Updated documentation and produced reports.
- Used ticketing systems to manage and process support actions and requests.
- Developed and implemented preventive maintenance procedures.
Education
Associate of Science - HVAC
Westmoreland County Community College
Youngwood, PA12-2011
Skills
- Troubleshooting abilities
- Remote support
- Technical support
- Repair skills
- Ticket management
- Fuel Equipment Specialist
- Active listening
- Appointment scheduling
- Customer success management
- Verbal and written communication
- Decision-making
- Product knowledge
- Staff education and training
Certification
* Pennsylvania Department of Agriculture- Seller/ Installer/ Repairperson Registration.
* Pennsylvania Drivers License.
*West Virginia Division of Labor HVAC Technician License.
*West Virginia Department of Environmental Protection Class F.
*EPA 608 Universal Certification.
Timeline
Regional Support Technician
Sheetz
10.2023 - Current
Equipment Service Technician
Sheetz Inc.
10.2011 - 10.2023
Facility Support Technician
Sheetz Inc.
04.2011 - 10.2011
Associate of Science - HVAC
Westmoreland County Community College