Bobbi Hoffman
Renfrew
Summary
A dynamic leader with a proven track record at R&B Performance LLC, I excel in strategic planning and customer relations, enhancing operational efficiency and client satisfaction. My expertise in financial management and relationship building has fostered significant business growth, with a focus on achievements like reducing costs and developing loyal clientele.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner
R&B Performance LLC
11.2021 - Current
- Monitored cash flow for sustainable operational practices.
- Developed financial forecasts for informed strategic planning.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
Bar Supervisor
Wildwood Golf Club
05.2023 - 01.2025
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Checked ID cards and verified bar guests were of legal age.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
- Poured and prepared mixed drinks for over 50 customers daily.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices to drive continuous improvement within the establishment.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bartender
Lyndora Hotel
02.2019 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Personal Care Nursing Assistant
UPMC
10.2016 - 05.2019
- Improved patient comfort by providing personalized care and attention in daily activities.
- Monitored vital signs and reported changes or concerns promptly to nursing staff for timely intervention.
- Contributed to a clean and safe environment by performing light housekeeping tasks in the patient''s living area.
- Maintained patient hygiene by assisting in bathing, grooming, and dressing tasks.
- Promoted emotional well-being of patients by engaging them in meaningful conversations and recreational activities.
- Communicated effectively with patients'' families regarding progress, concerns, or additional support required.
Salon Manager
Diamond Tanning
04.2012 - 05.2016
- Cultivated a positive team environment by providing mentorship and guidance.
- Addressed client concerns promptly for improved customer retention.
- Managed scheduling for optimal staff coverage during peak hours.
- Organized community events to attract new clients and promote brand awareness.
Education
High School Diploma -
Pennsylvania Cyber Charter School
Midland, PA05-2011
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business management
- Strategic planning
- Staff management
- Financial management
- Business development
- Business launch
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Languages
English
Full Professional
Timeline
Bar Supervisor
Wildwood Golf Club
05.2023 - 01.2025
Owner
R&B Performance LLC
11.2021 - Current
Bartender
Lyndora Hotel
02.2019 - 06.2024
Personal Care Nursing Assistant
UPMC
10.2016 - 05.2019
Salon Manager
Diamond Tanning
04.2012 - 05.2016
High School Diploma -
Pennsylvania Cyber Charter School
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