Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bobbi Maloney

Pittsburgh

Summary

Successful Customer service representative with over 10 years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability. Also, motivated professional capable of building productive relationships, and winning customer loyalty.

Overview

11
11
years of professional experience

Work History

UPMC Health Care Concierge

UPMC Health Plan
11.2019 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Guide members through medical claims, coverage and other health insurance inquires.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Multitasking, listening, and typing accurately in real time.

Customer Service Associate

FedEx Office
05.2018 - 11.2019
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed customer relations and customer service through daily communication and interaction.

Cashier Supervisor/Team Lead

Home Depot
07.2015 - 05.2018
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Worked closely with cashiers  to solve problems and handle customer complaints.
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Assisted call-in customers with questions and online orders.
  • Employee of the month.

Cashier

Giant Eagle
04.2014 - 07.2015
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer to balance register at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.

Education

General Studies

Community College of Allegheny County
Pittsburgh, PA

High School Diploma -

Penn Hills Senior High School
Pittsburgh, PA
2015

Skills

  • Sales techniques
  • Inbound and outbound calling
  • Interpersonal communication
  • Money handling abilities
  • Credit card processing
  • Complaint resolution
  • Negotiation
  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Proactive attitude
  • Telephone etiquette
  • Detail-oriented approach
  • Conflict resolution
  • Problem-solving
  • Decision-making
  • Verbal and written communication

Timeline

UPMC Health Care Concierge

UPMC Health Plan
11.2019 - Current

Customer Service Associate

FedEx Office
05.2018 - 11.2019

Cashier Supervisor/Team Lead

Home Depot
07.2015 - 05.2018

Cashier

Giant Eagle
04.2014 - 07.2015

General Studies

Community College of Allegheny County

High School Diploma -

Penn Hills Senior High School

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Bobbi Maloney